At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
As a Sr. Manager for VS&A Customer Care & DRN Support, you will work in a people-first culture that empowers leadership, operational excellence, and customer-centric innovation. In this role, you will lead a dedicated organization of technical specialists, fostering an inclusive environment where unique perspectives thrive to solve complex real-world challenges. You will oversee the delivery of support services with an always-on rigor, helping to ensure that critical communications and intelligence systems remain optimized and secure. By connecting advanced analytics with responsive customer service, you will help our customers collaborate seamlessly and dynamically protect people, property, and places.
Key Responsibilities:
Operational Leadership
Drive strategic execution across customer service workflows to optimize case resolution metrics and technical support delivery for technical systems
Manage service-level objectives with an always-on rigor to maintain operational performance and system availability for critical customer infrastructure
Direct day-to-day escalations, utilizing comprehensive operational visibility to simplify workflows and accelerate incident resolution
Team & Inclusive Excellence
Foster a collaborative, inclusive team culture aligned with modern Employee Experience frameworks to maximize talent engagement and potential
Mentor and develop technical support specialists, establishing clear performance expectations and supporting individual career growth
Align internal training initiatives with technological advancements, ensuring teams can deliver highly context-aware customer assistance
Strategic Customer Partnership
Collaborate with internal engineering and product infrastructure teams to share field insights and drive continuous technology improvements
Partner with enterprise leaders and public safety agencies to address systemic maintenance challenges before they impact operations
Oversee critical communications support strategy, connecting technical diagnostics with proactive operational recommendations
Target Base Salary Range: $130,000-$150,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.