F135 Customer Support Engineering (CSE) Level 3 WBS Owner, Military Customer Support & Services (MCSS) (Onsite)

Date Posted:

2026-06-11



Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

This role is primarily responsible for Control Account Management (CAM), encompassing the planning, monitoring, and execution oversight of cost, schedule, and technical performance. The position includes ownership of Customer Support Engineering (CSE) work within F135 sustainment contracts as part of the Military Customer Support and Services (MCSS) organization. It also carries Level 3 Work Breakdown Structure (WBS) ownership, providing increased authority and decision‑making responsibility across assigned work scopes. Success in this role requires strong collaboration and communication skills to effectively represent MCSS interests, prepare and deliver customer-facing products, and maintain full compliance with monthly reporting requirements. The position works in close partnership with cross-functional stakeholders, including the Program Management Office (PMO), Earned Value (EVAR), ME Finance (PFS), the Business Acquisition Center of Excellence (BACE), Pricing, and Integrated Master Scheduling (IMS).

What You Will Do:

• Serve as Control Account Manager (CAM) and Level 3 Work Breakdown Structure (WBS) owner, executing monthly responsibilities in accordance with Earned Value Management (EVM) requirements.
• Act as the responsible work package owner (and accountable party) for MCSS-related scopes within F135 annualized sustainment contracts (ASC), non‑annualized (LOT) contracts, and Engineering Assistance to Production (EAP)
• Develop Basis of Estimates (BOEs) in partnership with the BACE team and support associated proposal development activities.
• Participate in monthly financial reviews, including Estimate‑At‑Completion (EAC) updates and performance discussions.
• Proactively monitor cost and schedule performance, identify variances or emerging trends, and recommend corrective actions.
• Close coordination with senior MCSS business management to identify gaps in organizational resource planning, potential risks and opportunities for direct-charge efficiency, and identification of critical funding junctures to support long-range business planning.

Qualifications You Must Have:

• Bachelor’s Degree in related field with 5+ years of relevant experience; or an advanced degree in a related field with 3+ years of relevant experience.

• 3+ years in either aerospace or a comparable industry working in project management (acquisition or execution).

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• An advanced degree (MBA or MS).

• Prior experience as a Control Account Manager (CAM) or equivalent experience with direct ownership and accountability for defined work scopes.

•  Demonstrated knowledge of program management principles and proficiency with Earned Value Management (EVM) practices.

• Strong proficiency with Microsoft Office applications, including Excel, PowerPoint, Project, and Word.

• Experience using SAP, WebEVM, and an industry‑standard scheduling tool (e.g., Primavera).

• Proven capability in key competencies, including Customer Focus, Forward Thinking, and sound Business Judgment.

• Strong teamwork orientation with excellent written and verbal communication skills.

Learn More & Apply Now!

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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