Oregon Health Insurance Marketplace Customer Service Representative (Public Service Representative 4)

Initial Posting Date:

06/25/2026

Application Deadline:

07/03/2026

Agency:

Oregon Health Authority

Salary Range:

$4,312 - $5,988

Position Type:

Employee

Position Title:

Oregon Health Insurance Marketplace Customer Service Representative (Public Service Representative 4)

Job Description:

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

Opportunity Awaits, Apply Today Oregon Health Insurance Marketplace Customer Service Representative (Public Service Representative 4)

The primary purpose of the Oregon Health Insurance Marketplace Customer Service Representative position is to provide public and consumer education on the Oregon Health Insurance Marketplace, Affordable Care Act provisions, and related health insurance topics by responding to inquiries ranging from general information and referral to detailed problem-solving and issue resolution from consumers, community partners, insurance agents, and representatives from other state agencies, as well as Oregon’s Consumer Assistance Center, who contact the Marketplace call center.

For a full review of the position description, please click here.

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two of those three years must include direct public contact (in person or by phone) providing information about services and programs, explaining rules, programs, and procedures, and/or providing assistance, explaining requirements, and gaining compliance.

Preference may be given to:

Experience providing service in an area of specialization specific to the position opening.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the candidate attributes we are searching for. If you possess the following candidate attributes, please let us know in your application.

• Proven experience in high-volume customer service or public contact roles, demonstrated by handling a consistent volume of inquiries across phone, written, or in-person channels.
• Extensive knowledge of health insurance systems, regulatory programs, or similarly complex policy-driven environments, demonstrated through accurate explanation of rules, benefits, or procedures.
• Demonstrated ability in interpreting and applying policies, procedures, or statutes to resolve customer issues and determine appropriate outcomes.
• Highly skilled in de-escalation and resolution of complex or high-stress customer interactions while maintaining professionalism, neutrality, and accuracy.
• Strong background in communicating complex information clearly and effectively to individuals with diverse backgrounds and levels of understanding.
• Proven track record of exercising independent judgment, consistency, and fairness when applying rules and making determinations that affect customer outcomes.
• Adept at researching and synthesizing information across multiple systems, policies, and reference materials to resolve inquiries accurately and efficiently.
• Collaboration skills demonstrated through effective coordination with internal teams, external partners, insurers, and other government agencies to resolve complex inquiries and escalations.
   

Application Guidance

Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided in the below:

Submission Requirements:

• Resume – Attach your current resume that clearly outlines your learned and professional (including volunteer) experience, education, and work experience relevant to this position.
• Cover Letter – A cover letter is required and will be reviewed and considered during the review and selection process.  Please submit at maximum a two-page cover letter. Please include specific examples of your experience.
• Supplemental Questions – Answer all supplemental questions completely and accurately.
• Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.

How to Apply:

• External Candidates:  Visit the State of Oregon job opportunities webpage or click the “Apply” tab above to submit your application, following all submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login, following all submission requirements.

After You Apply:

• Complete any pending tasks in Workday under “My Applications” prior to the application deadline.
• Check your email (including junk folder) and Workday inbox regularly for updates on your application.

Reminders:

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans’ Preference documentation.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.

About the Team & Benefits of Joining

We offer a workplace that balances productivity with enjoyment; promotes an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of smart, experienced and passionate people.

If you are seeking work that is meaningful and changes lives, the Oregon Health Authority may be the place for you. We also offer a competitive benefits package including:

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• This is a Hybrid/Remote position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check and a driving records check (if applicable) that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• Each application is reviewed by the hiring team as part of the standard process.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources including Artificial Intelligence (AI) tools are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information
Recruiter: Tracy Blach
Email: [email protected]

Phone (text friendly): 503-509-5513

Reasonable Accommodation Requests (ADA): OHA provides reasonable accommodation under the ADA, which may include alternative formats of materials. If you need a reasonable accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class – including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation and do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.