Lab and Site Support Specialist

Legend Biotech is seeking a Lab and Site Support Specialist as part of the Information Technology team based in Philadelphia, PA.

 

Role Overview

The Lab and Site Support Specialist will assist in the operation of laboratory IT capabilities and R&D systems in the Philadelphia, PA location. This individual’s responsibilities will include coordinating the end-to-end process to on-board an instrument system into a laboratory from procuring the computer as per vendor specifications, connecting to network, configuring the instrument with vendor, risk assessment, and qualify as per GxP procedures (if applicable). In addition, the ideal candidate will provide operational support to existing lab computing devices and scientific applications. He/she will also provide basic site support in collaboration with the Technical Services team, which may include IT Hardware maintenance.

 

Key Responsibilities

• The critical nature of these systems requires the appropriate support to ensure a highly stable, secure and reliable computing environment.
• This role will provide support and systems management to the lab computing environment in accordance with IT Policies and Procedures.
• Adherence to Standard Operating Procedures, timely execution of work, collaboration with scientists, IT colleagues, and vendors are essential to ensure maximum productivity for the bench scientist as well as to ensure the integrity of both the laboratory data collected and the systems used to collect the data.
• Collaborate with scientists, vendors, and IT colleagues on new systems implementation, integration and administration.
• Participate in the installation, documentation, and testing of instrument systems.
• Assist in implementation of data management tools for backup and archive of instrument data.
• Aid in troubleshooting and assist in technical support of both instrument software installed on lab computers and connectivity between computer and instrument.
• Provide user support on scientific software (e.g., LabVantage LIMS, Flow Jo, Zageno, SnapGene, OMIQ, EndNote, BioRender, Journal Subscriptions, etc.).
• Assist in administration of additional systems such as Laboratory Information Management Systems and Electronic Laboratory Notebook (LIMS and ELN, respectively).
• Contribute to development of SOP or Work Instructions for the area.
• Coordinate the necessary risk assessment and qualification protocols to support the GxP applicability of the instrument system (as applicable).
• Coordinate with engineering, facilities, and quality teams to ensure the timely installation, commissioning, and qualification of laboratory instruments and IT systems.
• Track, document, and update incidents and requests accurately in the IT Service Management (ITSM) system.
• Assist in updating any knowledge base articles.

 

Requirements

• BS degree with 2 years experience in Biotech/Pharmaceutical industry.
• An understanding of laboratory science in the life sciences industry, preferably in cell therapy space.
• Understanding of GxP software administration and configuration.
• Installing, configuring and supporting systems and applications in lab environments.
• Experience with direct customer/user interaction, including training.
• He/she should demonstrate an understanding of the need for standards yet also have a willingness to look for new, more effective strategies to support and improve the laboratory computing environment.
• Experience supporting standalone or enterprise computerized systems and/or applications.
• Ability to work on multiple complex projects where independent action and a high degree of initiative are required in resolving problems and developing recommendations.
• Demand Management Skills - Ability to take initiative and prioritize objectives from multiple tasks; adhere to scheduled timelines while maintaining flexibility, independently or as part of a team. Self-directed with a high degree of professional integrity, very organized, and detail oriented.
• Familiarity with ticketing systems (ServiceNow, Jira, or similar).
• Must have knowledge of software development lifecycle (SDLC) and of computer systems validation (CSV).
• Proficient knowledge and understanding of Microsoft Office Applications (Access, Excel, Project, PowerPoint, SharePoint, Teams, Word) and/or other relevant software programs.
• Strong interpersonal, oral and written communication skills, and service-oriented attitude are essential. Must contribute to a team based, collaborative and positive environment, clarity of purpose and high commitment to business goals.
• Commitment to Quality.
• Problem solving skills.

 

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