At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
The Associate Vice President (AVP), Client Services is a senior client leader responsible for driving strategic partnership, operational excellence, and team leadership across a portfolio of key accounts spanning publications and medical affairs. This role serves as a critical bridge between day-to-day client leadership and enterprise-level strategy—owning portfolio performance while contributing to broader departmental and organizational initiatives.
The AVP will also support advancement of the Publications Center of Excellence, helping strengthen our publications offering and elevate the role of publications across Real Chemistry.
Partnering closely with the SVP and senior leadership to translate vision into action, ensure consistent delivery excellence, and develop high-performing client service leaders.
What you'll do:
Strategic Client Leadership
Portfolio & Operational Oversight
Publications CoE & Medical Affairs Integration
Financial & Resource Stewardship
Talent Leadership & Development
Growth & Business Development
Governance, Compliance & Risk Management
This Role Is a Great Fit If You:
What You’ll Bring:
10+ years in medical communications with deep publications experience in an agency setting
Proven leadership across publications and medical affairs accounts, from strategy through execution
Strong command of the scientific communications lifecycle, including congress and data dissemination
Track record managing multiple accounts or a small portfolio with full ownership of delivery and performance
Trusted client partner with strong cross-functional collaboration across medical, scientific, and commercial teams
Financially and operationally savvy, with experience in team leadership, growth support, and account expansion
Pay Range: $170,000-$190,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Based on 777 disclosed Support salaries on RoleSuite, the role pays a median of $68K/year, with most offers between $53K and $103K (10th–90th percentile: $45K–$138K).
Real Chemistry ranks among the higher-paying employers for this role, at a $200K median across 3 disclosed postings.
This posting lists $170K–$190K, above the $68K market median.
See the full Support salary breakdown →