Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Orlando, FL.
About Daniels Health
We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
What you will do
Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
Serve as the first point of contact for hospitals and healthcare facilities via phone and email
Investigate and resolve customer requests and complaints using Salesforce
Coordinate with production and transport teams to ensure timely deliveries
Create and distribute manifests, tracking forms, and process documents
Support daily routing logistics and inventory coordination
Collaborate across departments to manage account changes and generate reports
Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
What we are looking for
Must Have Qualifications
2+ years of customer service or administrative experience
Proficiency in Microsoft Office; Salesforce experience is a plus
Comfortable working with data to support decisions and process improvements
Must be able to reliably commute to Orlando, FL
Highly organized, adaptable, and able to manage multiple priorities
Willingness to work flexible hours, including weekends or holidays as needed
Nice to Have Qualifications
Experience in healthcare, logistics, or service-based industries
Proven track record of improving processes or customer satisfaction
Familiarity with inventory or routing systems
Why work for us
Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
Permanent Position – Full-time, 40 hours per week with long-term career potential
Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization