Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Orlando, Florida. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence. This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Orlando team, you’ll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.
What you will do
Lead & Develop Team
Manage a cross-functional customer service team, fostering accountability and collaboration
Support employee engagement and retention initiatives
Customer Experience & Communication
Oversee outbound communications and host customer meetings
Ensure service delivery aligns with brand tone and operational efficiency
Data Analysis & Process Improvement
Analyze service data to identify trends and root causes
Drive corrective actions and continuous improvement initiatives
Systems & Cross-Functional Collaboration
Champion system adoption (Salesforce, RouteOptix/Tegos) and process standardization
Collaborate with Operations, Transportation, and Finance to enhance service outcomes
Reporting & Business Acumen
Monitor KPIs and deliver performance reports
Make informed decisions balancing customer needs with financial sustainability
What we are looking for
Must-Have Qualifications
5+ years of experience in Customer Service, including at least 2 years in a leadership role
Strong analytical skills with a proven ability to make data-driven decisions
High proficiency in Salesforce and Microsoft Office Suite
Demonstrated success in leading teams, improving processes, and driving customer satisfaction
Excellent communication skills, adaptable for both internal and external stakeholders
Familiarity with Root Cause Analysis and continuous improvement methodologies
Nice-to-Have Qualifications
Experience in logistics, waste management, or other regulated service industries
Advanced knowledge of data visualization or reporting tools
Exposure to cross-functional collaboration in operational environments
Why work for us
Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
Permanent Position – Full-time, 40 hours per week with long-term career potential
Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization