This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Shift Supervisor - RMG based in United States.
This role sits at the heart of a fast-paced Real Money Gaming customer support environment, where service quality directly shapes player satisfaction and retention.
You will act as both a frontline escalation expert and a shift leader, ensuring smooth daily operations across the customer service team.
The position combines hands-on problem-solving with people management, requiring strong judgment and the ability to stay composed under pressure.
You will guide agents in real time, helping them deliver consistent, high-quality support across complex customer interactions.
Working closely with management, you will help enforce best practices, improve processes, and strengthen team performance.
This is a high-impact role where your leadership directly influences service excellence and operational efficiency.
You will also play a key role in maintaining a positive, collaborative, and performance-driven team culture.
Based on 767 disclosed Support salaries on RoleSuite, the role pays a median of $64K/year, with most offers between $53K and $103K (10th–90th percentile: $44K–$150K).
See the full Support salary breakdown →