This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist based in the United States.
This role sits at the intersection of technical investigation, customer advocacy, and healthcare software operations, supporting mission-critical hospital workflows used by hundreds of health systems across the country. You will act as a key escalation point for complex production issues, diagnosing and resolving problems that span SQL queries, Python code, data pipelines, and healthcare system integrations. Working in a fast-paced, high-impact environment, you will partner closely with Engineering, Product, Customer Success, and Data teams to restore system functionality and ensure seamless patient flow operations. The role requires strong analytical thinking and the ability to work through ambiguity, often reconstructing issues from incomplete or fragmented data. You will also serve as the customer’s trusted technical voice during high-pressure incidents, translating complex technical findings into clear, actionable updates. Beyond troubleshooting, you will contribute to building knowledge bases and improving internal support processes. This is a highly collaborative, problem-solving-driven role where your work directly supports healthcare providers and improves patient care outcomes.
Based on 767 disclosed Support salaries on RoleSuite, the role pays a median of $64K/year, with most offers between $53K and $103K (10th–90th percentile: $44K–$150K).
This posting lists $80K–$95K, above the $64K market median.
See the full Support salary breakdown →