SupportJobs
RoleSuite
CompaniesRemoteAboutMethodologyContactPrivacy
Updated 2026-06-10 01:00 UTC·© 2025–2026 RoleSuite
← Back to listings

Customer Service Specialist-PVO

Experian · Santa Ana, CA, United States

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

 

Are you a natural problem solver with experience helping people and experience navigating complex challenges? At Experian, we're looking for a Customer Care Specialist-Personal Visit Office who excels in an evolving environment and is ready to contribute

You won't just answer questions, you'll be a trusted advisor, a compliance champion. You'll work with teams to resolve escalated issues, interpret consumer disputes, and deliver world-class service. You will work onsite and report to the Customer Care Manager

Main Responsibilities

  • Resolve complex and escalated customer inquiries with accuracy face-to-face.
  • Provide expert-level support for Experian's credit-related services and compliance processes.
  • Ensure all customer interactions meet regulatory and internal compliance standards.
  • Educate consumers on credit bureau procedures and advocate for credit improvement solutions.
  • Collaborate with team members to enhance service delivery and maintain high customer satisfaction.
  • Work onsite in the Santa Ana, CA office

What your background is:

  • 1+ years of experience in a phone-based contact center environment.
  • Experience interpreting and responding to customer requests and problem-solving skills.
  • High school diploma required.
  • Proficiency in customer service software, CRM systems, and basic computer applications.
  • Must pass background checks, credit screening, and drug testing
  • Office hours 8:30am-5:00pm PST
  • Bilingual English/Spanish ability encouraged

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

  • Great compensation package and bonus plan.
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
  • Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Apply →

Other roles at Experian

  • Senior Hospital Contract Definition Analyst, Healthcare (Remote)United States, UNITED STATES, United States
  • Employee Experience PartnerHeredia, Heredia, Costa Rica
  • Analista de Comissionamento de Vendas JúniorSão Carlos, , Brazil
  • Product Marketing Manager - RemoteUnited States, UNITED STATES, United States
  • Engineering ManagerSão Paulo, SP, Brazil
  • Senior Staff EngineerSão Paulo, SP, Brazil
  • Analista de Engenharia de Dados JúniorSão Paulo, , Brazil
  • Analista de Garantia da Qualidade SêniorBlumenau, SC, Brazil
  • PV | Executivo (a) de Vendas Externas Pleno - Zona Norte/SP (Guarulhos) São Paulo, , Brazil
  • PV | Executivo (a) de Vendas Externas Pleno - São José do Rio Preto/SPSão Paulo, , Brazil

More Support roles

  • Senior Technical Support EngineerSemgrep · Remote - US
  • Senior Technical Support Engineer EMEASemgrep · London Hub
  • Customer Service RepresentativeNew Era Technology · Remote
  • Technical Support EngineerSentry · Toronto, Ontario, Canada
  • Produce Support Specialist, NortheastBuyers Edge Platform · Remotely based
  • Produce Support Specialist, SoutheastBuyers Edge Platform · Remotely based
  • Customer Experience AssociateNourish · New York, NY or Remote
  • Enterprise Product Support SpecialistClaylabs · New York
  • Community Support Specialist - YouthCompass Health Network · High Ridge
  • Call Center RepresentativeSierra Air · Reno, NV