We are looking for a proactive and customer-oriented Onboarding Associate to support the growth of our driver partner network. In this role, you will play a key part in onboarding and supporting freelance driver partners through outbound outreach, operational coordination, and frontline support.
You will work closely with both full-time and part-time team members to ensure a smooth onboarding experience for drivers, while also supporting day-to-day administrative operations and walk-in driver enquiries when required. This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and is comfortable handling both operational and customer-facing responsibilities.
Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties to support operational continuity. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Time off will be provided accordingly.
Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets
Work closely with a team of full-time and part-time team members to onboard freelance driver partner accounts efficiently and accurately
Build and maintain positive relationships with driver partners through effective communication, guidance, and timely support
Attend to driver partner enquiries and provide operational support via ZOHO, WhatsApp, phone calls, and walk-in interactions
Serve as backup support for walk-in driver partners at the onboarding centre when required
Handle onboarding administrative tasks, including updating driver account details, and driver document submissions
Manage and follow up on driver callback logs relating to onboarding matters
Ensure accurate documentation and timely updates of driver records and operational trackers
Identify opportunities for process improvements and operational efficiencies within daily workflows
Support the team in achieving individual and Driver Operations team KPIs and service standards
Strong communication and interpersonal skills, with confidence in handling outbound calls and driver interactions
Comfortable working in a fast-paced and target-driven operational environment
Customer-oriented, proactive, and able to manage multiple tasks effectively
Energetic, resilient, and detail-oriented with a positive learning attitude
Good problem-solving skills and ability to handle operational issues independently
Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems and tools
Minimum Diploma in Business or a related field; fresh graduates are welcome to apply
Prior experience in customer service, operations, telesales, or call-centre environments will be an added advantage