Client Manager

2170 - Client Manager

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Client Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Client Manager. This is a full-time position based in London. The Role will report to XX and will manage a team of XX. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

Prime Video is Amazon’s entertainment destination for movies, series, documentaries, and live sport. The Prime Video marketing division deliver all communications for the platform, including large tentpole titles such as The Boys and The Rings Of Power, and live sport such as the Premier League and the NBA, as well as largescale brand campaigns. OpenDoor is Prime Video's media partner everywhere in the world except North America and Latin America and makes up a considerable proportion of Amazons global marketing efforts.  

RESPONSIBILITIES

• Manage day to day requests and work-streams from helping to inform the annual strategy to managing ad hoc projects, and ensure work is delivered to a high quality and meets deadlines.
• Work closely with the regional planning teams, and where required with local market contacts, to help answer queries, address critical concerns, brief them on activities and help direct them on their responses.
• Act as a primary point of contact for day-to-day client communications, building a strong, trusted relationship with key stakeholders.
• Contribute to governance meetings with central clients for multi-market brands to provide them with a holistic overview of the business.
• Collaborate with and understand the roles of the specialist teams internally, to co-ordinate and add value to client work.
• Build a rapport with the full regional team and the local markets, organize regional and network catchups for process governance, knowledge sharing, promote best practice and keep the local teams up to date with the latest global innovations & developments.
• Develop an understanding of your client’s business, consumer purchase journey and the broader industry sector.
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data
• Where required, ensure accurate and timely delivery of media plans and regional reporting (e.g. campaigns, competitive etc.) and help provide analysis and insight into results and recommendations
• For campaigns activated centrally from the regional hub, oversee end-to-end campaign management – briefing, legal compliance, finance requirements, commercial agreements, reporting, post-campaign analyses, budget tracking & reconciliation and cross-company billing where needed.
• Develop client documents, POV’s and presentations that are insightful and tell a clear story.
• Keep up to date with industry developments and internal products and processes and converse effectively about them with clients and colleagues.
• Oversee the finance billing process to collate PO’s, track funds, monitor client billing and ensure teams are reconciling bookings (if applicable) 
• Assist in the development and execution of data-driven marketing campaigns across multiple Amazon businesses.
• Utilize WPP Open and other cutting-edge tools to track campaign performance and identify optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing.

QUALIFICATIONS

• Strong organizational and project management skills and be able to coordinate multiple stakeholders, as well as demonstrating excellent communication skills and the ability to build strong relationships with clients and colleagues.
• Strong digital and data knowledge, preferably with a strong media activation background (essential for the client activating campaigns in the regional Hub in London).
• Act on your own initiative to immerse yourself in the client’s business and category to challenge thinking or improve ways of working.
• Entertainment category experience
• Multi-market experience

BONUS POINTS

• Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles
• Familiarity with Amazon Ads
• Understanding of Amazon's ecosystem

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

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