Director, Strategic Operations

The Director of Strategic Operations is a high-impact, high-visibility role at the core of how Habitat operates. This role is responsible for driving Habitat’s operating model and bringing structured, strategic thinking to our highest priority, cross-functional initiatives. You will own the end-to-end launch process for new PACE centers, facilitate effective change management across the enterprise, and build the execution infrastructure that will enable Habitat to grow at scale.  

This is a role for someone who thrives in ambiguity, operates with the rigor of a consultant and the urgency of an operator, and can move seamlessly between strategic design and hands-on delivery. This individual and their team will drive effective and efficient maturation of Habitat’s operating model. 

Location: San Francisco Preferred

Core Responsibilities & Expectations for the Role:

Center Launch Readiness 

• Lead Go-Live Readiness (GLR) for our new PACE centers — owning the strategy, operating model, milestones, governance, and cross-functional execution across clinical, operational, regulatory, staffing, tech, and other workstreams 

• Run executive readiness reviews and cross-functional forums to drive alignment and decision-making 

• Proactively surface and resolve risks, dependencies, and execution gaps across all launch workstreams 

• Deliver executive updates about launches to key Habitat and partner stakeholders 

• Manage the structured handoff to local operations teams once a center is live 

• Refine Habitat’s launch framework with each iteration 

Change Management and Execution Infrastructure 

• Define how Habitat manages large-scale change — designing rollout strategies, governance structures, and operating rhythms that drive adoption and sustain results 

• Proactively identify and resolve friction points across teams, workflows, and priorities 

• Build repeatable systems and ways of working that strengthen Habitat's execution capability as we scale 

Business Operations 

• Define and manage the operational metrics that matter to provide the right visibility into Habitat’s performance  

• Establish clear prioritization escalation pathways so that risks, blockers, and decision points surface to the right people at the right time 

• Translate data and status into effective executive-level reporting that enables timely, informed decision-making 

High-Priority Cross-Functional Initiatives 

• Own a portfolio of strategic initiatives — spanning AI enablement, program design, and vendor build vs. buy decisions — translating complex, ambiguous problems into defined solutions 

• Drive alignment across clinical, compliance, growth, and technology teams; hold stakeholders accountable for delivery against defined milestones 

• Define success metrics, track progress, and maintain visibility into risks and outcomes across the initiative portfolio 

Required Qualifications:  

• 6–10+ years in strategy, operations, management consulting, or high-growth environments – particularly in a healthcare environment 
• Bachelor’s degree in healthcare, finance, or related field required; Master’s degree preferred
• Proven track record leading complex, cross-functional initiatives from design through delivery 
• Strong ability to structure ambiguity, align stakeholders, and drive outcomes
• Excellent communication and executive presence — comfortable presenting to and influencing senior leadership
• Equally at home in strategic design and in the details of execution 

Compensation:  

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $150,000 - $200,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. 

Vaccination Policy, including COVID-19  

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe and essential requirement of this role.  Requests for reasonable accommodation due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. 

 Our Commitment to Diversity, Equity, and Inclusion: 

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. 

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected]. 

E-Verify Participation Notice 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Beware of Scams and Fraud 

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.