Collections Associate, Cash and Accounts Receivable Management (Japanese, English)

The Revenue to Cash Operations team manages Google's Revenue-to-Cash processes globally across all product areas, including ads, digital goods, cloud, and hardware. We ensure Google’s business is transformed to cash in an efficient, controlled, and compliant manner. This team powers Google's ambitious growth agenda by creating innovative ways to manage the complex set of billing and payment transactions, making processes more efficient and scalable, minimizing operational risk, integrating Google acquisitions and new products, connecting with new payment and invoicing partners, and so much more.

As a Collections Operations Associate, you will be part of a high performing team that interfaces with the invoice to cash operations processes for Google’s customers by collecting cash and solutioning various blockers from customers lead to timely payment to Google. You will manage collections efforts for a portfolio of customers or a cluster of countries that includes some of the most strategic ads, cloud or hardware partners. You will lead the conversations with sales leads and the sales support team to influence the financial disciplines to maximize Google's cash flow.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Minimum qualifications:

• Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
  
• 2 years of experience working in roles such as collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions.
• Ability to communicate in Japanese and English fluently to collaborate with regional customers and stakeholders.

Preferred qualifications:

• Experience in developing customer partnerships.
• Experience in data analysis and reporting.
• Ability to drive operational excellence in an operations organization.
• Ability to problem solve in complex situations with minimal guidance.
• Ability to manage ambiguity, work autonomously, define successful approaches, and proactively solve problems across cross-functional teams.