Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
What You'll Do
- Gather & Analyze Requirements — Partner with HR stakeholders and Center of Excellence to document and prioritize business requirements for Performance Management process.
- Design Workday Solutions — Translate business needs into functional specifications and configure Workday module (Performance Management).
- Test & Validate — Develop test plans, execute system testing, and troubleshoot configuration issues to ensure solutions meet acceptance criteria.
- Drive Process Improvement — Analyze current-state processes, identify inefficiencies, and recommend standardization and simplification opportunities backed by data.
- Maintain Documentation — Create and maintain process maps, configuration workbooks, and knowledge base articles to support operational excellence.
- Support Releases & Upgrades — Evaluate Workday semi-annual releases for impact, coordinate regression testing, and implement relevant new features.
- Ensure Compliance — Verify that data handling and system configurations comply with Mondelēz International policies and applicable data protection regulations.
- Enable the Team — Contribute to training materials and provide functional/technical guidance to support teams and end users.
Required
- 2–3 years of hands-on experience configuring Workday (Performance Management and Workday agentic AI capability strongly preferred).
- Proven ability to gather business requirements and translate them into technical/functional solutions within Workday in an innovative and scalable way
- Strong understanding of end-to-end HR processes — particularly performance review workflows and interdependencies with Talent Management.
- Experience writing functional specifications, user stories, or business requirement documents, and managing backlogs.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Clear, confident communication skills — able to present findings and recommendations to both technical and non-technical audiences.
- Customer centricity
- Ability to work independently and collaboratively in a fast-paced, global shared services environment.
Preferred
- Experience with Workday implementations, migrations, release management
- Familiarity with additional Workday modules (Talent, Learning, Core HCM) and agentic capabilities.
- Exposure to Agile/Scrum methodologies and tools (Jira, Confluence, or similar).
- Experience working in a multi-country or shared services organization.



No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services