Senior Business Systems Analyst

Pie Insurance is seeking a US-based Senior Business Systems Analyst to join our agile Business Systems team, with a primary focus on Zuora Billing & Revenue and additional responsibilities across adjacent finance systems. This role is critical to maintaining, optimizing, and enhancing Pie’s subscription management and billing platform, and is ideal for someone who brings deep Zuora and financial systems expertise, enjoys solving complex business and systems challenges, and wants to help scale finance as business models evolve. You will lead 2 to 3 cross-functional workstreams, shape problem definition and end-to-end solution approaches (not just ticket configuration), and build scalable capabilities through strong documentation, QA, and enablement. You will also mentor analysts and business partners, represent Business Systems with senior stakeholders, and translate ambiguous business needs into well-structured configurations while communicating clearly with both technical and non-technical audiences. Zuora expertise is non-negotiable, and familiarity with related systems such as Salesforce or Telecom/IVR is a plus. 

How You’ll Do It

Design & Configure

• Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team.
• Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business.
• Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations.
• Architect complex customizations and enhancements to improve Zuora performance and users experience. 
• Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts.
• Identify high-value problems and prioritize initiatives. 

Collaborate & Communicate

• Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business.
• Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built.
• Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data.
• Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities. 

Execute & Maintain

• Triage escalated incidents or support tickets, while sometimes helping with front-line support.
• Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc.
• Maintain Zuora ecosystem application with platform updates and releases.
• Own change management and release processes in the Zuora ecosystem.
• Maintain data integrity across the Zuora platform and integrated systems.
• Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem.
• Provide support as-needed to the broader Business Systems team and other applications (e.g. Salesforce, Five 9 Telecom, or other insurance applications).

The Right Stuff

• 5+ years minimum experience  with Zuora Billing and Revenue.
• Zuora Certified Administrator.
• 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems.
• Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management.
• Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations.
• Comfort with Zuora Reporting, Data Query and SQL to support reporting needs.
• Willingness to learn and support other Business Applications like Telecom/IVR, Salesforce, Sage, and other applications as needed.
• Demonstrated ability to translate business requirements into Zuora configurations — not just execute tickets, but articulate why one design or delivery approach is better than another.
• Proven ability to work independently in a remote-first environment and operate effectively with ambiguity.
• Willingness to learn and build Integrations in iPaaS (Workato) and understand existing Custom Coded integrations.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.