Business Data Scientist, Customer Voice, Analytics

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

You will develop the models to extract nuanced themes and actionable signals from hundreds of thousands of customer conversations. Beyond text extraction, you will apply core machine learning and statistical methods to cluster feedback, predict customer behaviors, and ensure our insights are reported with rigorous statistical confidence.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $138000 - $198000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Minimum qualifications:

• Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.
  
• 3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
  
• Experience working with Large Language Models, prompt engineering, and fine-tuning techniques.

Preferred qualifications:

• 4 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
  
• Experience with vector databases, embedding models, transformer models, and clustering algorithms.