Job Description Summary

This is an exciting role within the business that is vital to the success of the team and the business. Responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance.

The role collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle so offers lots of exposure to the business functions and the ability to develop your career within Aerospace.

Job Description

Roles and Responsibilities

• Develop service design and product support solutions based on customer, user, and business needs.
• Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
• Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
• Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
• Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
• Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
• Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
• Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
• Read and interpret technical drawings, design data, and engineering documentation.
• Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
• Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.

Required Qualifications

• Degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related technical field from an accredited university or college.
• Relevant experience in Service Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline.
• Technical understanding and ability to apply engineering principles in support of serviceability, maintainability, and product support.
• Experience with technical documentation, engineering specifications, and structured engineering processes.
• Ability to read and interpret technical drawings, models, and engineering documentation.
• Demonstrated experience in problem solving, root cause analysis, and technical issue resolution.
• Good understanding of product support, field issue management, and in-service operations.
• Ability to work effectively across cross-functional and global teams.
• English proficiency required, Czech language skills are an advantage.

Desired Characteristics

• Analytical and problem-solving skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience with incident management, technical investigations, and field support.
• Exposure to fleet management, reliability analysis, and in-service product support.
• Basic knowledge of aviation regulations and certification environment (e.g., EASA/FAA) is an advantage.
• Ability to document, plan, coordinate, and execute technical tasks with attention to detail.
• Demonstrated ability to influence, support junior team members, and work with customers and external stakeholders.
• Customer-focused mindset with commitment to safety, quality, delivery, and continuous improvement.

What we offer:

• Annual bonus up to 10% of yearly salary.
• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages, specialist consultations, yoga sessions, wellness packages).
• Private on-site gym.

Additional Information