Payment process owner

For 45 years, we have been the benchmark for digital innovation in Italy — and today, across Europe as well.  

More than technology: we are the partner that transforms the way businesses work, grow, and compete. From human resources management to digital payments, from electronic invoicing to customer relationship management, we design tailored solutions that go to the heart of business processes, making them more efficient, faster, and smarter.  

Our mission is simple yet ambitious: to bring the value of digital transformation to every business, whatever its challenge. We do this by putting the customer at the center of everything — not as a tagline, but as a daily working method. 

We are looking for a Payments Process Owner to join the Global Receivables Management team within the Finance Department. In this role, you will define and govern the customer payment process for all Group companies across operating countries, with a phased rollout (Italy, Spain, and France in the first phase; Turkey and Israel in a later phase). In Italy, you will coordinate the Incomes & Back Office team, ensuring the execution of the standard process in the domestic market.

Your role at a glance: 

• Design the end-to-end payment & cash application process in alignment with the Group Order-to-Cash architecture.
• Define policies, SOPs, and controls (including SoX readiness) for the payment process across all operating countries.
• Coordinate the Incomes & Back Office team in Italy, ensuring process quality and SLA compliance.
• Align local Business Units (Italy, Spain, France in the first phase; Turkey and Israel in extension) on the adoption of the standard model, managing country-specific requirements (language, taxation, regulatory aspects).
• Define and monitor process KPIs: DSO, on-time payment rate, cash application rate, aging buckets, unapplied cash.
• Interface with Treasury, Tax, Legal, and ICT to evolve the process (automation, bank reconciliation, payment hub).
• Lead continuous improvement initiatives: identify bottlenecks, drive RPA automation, adopt AI solutions for cash application, dispute management and dunning, and reduce manual touchpoints.
• Support the rollout of the new I2C SaaS platform (a leading vendor in the Gartner Magic Quadrant), with initial deployment in Italy, Spain, and France and subsequent extension to Turkey and Israel.

What skills are we looking for? 

•  Degree in Economics, Management Engineering, or equivalent.
• 7-8 years of experience in roles such as Process Owner / Order-to-Cash Lead / AR Manager in multinational environments.
• Proven experience in designing multi-country payment and cash application processes.
•  Strong knowledge of SAP, Oracle, or Workday Finance (at least one platform at a senior level as SAP).
• Proficiency in BI tools (Power BI, Qlik, or Tableau) for process dashboarding.
• Strong team coordination skills and ability to manage cross-country stakeholders.
• Fluent English (C1+); native or equivalent Italian proficiency.
• Experience working in CEE / EMEA environments with Group-level governance.

Skills matter — but they're not enough. We look for leaders who embrace challenges as catalysts for growth and who bring our values to life through the way they work: 

• ENTREPRENEURSHIP — the engine behind everything we do. We push to excel, innovate, and raise the bar — for ourselves and for the company. We are proactive, accountable, and customer-obsessed, always ready to challenge the status quo and deliver extraordinary results. 

• INNOVATION — our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives — and we're not afraid to experiment or fail. We build environments where bold ideas thrive. 

• INCLUSION — the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where those differences aren't just accepted — they're valued.