Infra Tech Support Practitioner
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues, implements technology solutions at the operating system level, and supports server and network components. Tasks include handling basic to intermediate troubleshooting activities, both remotely and onsite, to maintain service reliability and performance.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in monitoring system performance and escalating issues as necessary to ensure timely resolution.
- Collaborate with team members to document technical procedures and share best practices.
- Support junior team members by providing guidance and sharing technical insights.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Experience with network configuration and troubleshooting techniques.
- Familiarity with operating system-level support across various server and network environments.
- Ability to perform basic and intermediate level hardware and software troubleshooting.
- Understanding of service management processes and operating models.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Network Infrastructures.
- This position is based at our Indore office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues, implements technology solutions at the operating system level, and supports server and network components. Tasks include handling basic to intermediate troubleshooting activities, both remotely and onsite, to maintain service reliability and performance.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in monitoring system performance and escalating issues as necessary to ensure timely resolution.
- Collaborate with team members to document technical procedures and share best practices.
- Support junior team members by providing guidance and sharing technical insights.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Experience with network configuration and troubleshooting techniques.
- Familiarity with operating system-level support across various server and network environments.
- Ability to perform basic and intermediate level hardware and software troubleshooting.
- Understanding of service management processes and operating models.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Network Infrastructures.
- This position is based at our Indore office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
DevOps pay context
Based on 1,187 disclosed DevOps salaries on RoleSuite, the role pays a median of $140K/year, with most offers between $114K and $173K (10th–90th percentile: $100K–$208K).
See the full DevOps salary breakdown →