Principal Accountabilities
• Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Implements service and team strategy plans and goals in collaboration with other teams/customers.
• Coaching & training of team
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
Job Complexity
● Coordinates and supervises the daily activities of business or technical support or production team
● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
● Typically does not spend more than 20% of time performing the work supervised
● Accountable for the results of medium-sized routine support or production operations teams
● Solves problems based on practice and precedent
● Trains team members and provides input to employee performance evaluations
Experience / Education
Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Based on 722 disclosed Eng Management salaries on RoleSuite, the role pays a median of $212K/year, with most offers between $178K and $254K (10th–90th percentile: $153K–$315K).
See the full Eng Management salary breakdown →