Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Field Nation’s Accounts Receivable team is growing to continue offering the most efficient and streamlined support to both internal and external stakeholders. As a Senior Billing Specialist, you will play a critical role in ensuring accurate and timely billing processes for an important selection of customers, supporting positive relationships, and contributing to the organization’s overall financial health and operational efficiency.
What You'll Do
Review and process invoices for a select portfolio of customer accounts, ensuring timely and accurate billing
Serve as primary point of contact and subject matter expert for billing-related inquiries, providing exceptional support and timely resolution to internal and external customers
Research and resolve billing discrepancies, collaborating and coordinating with internal departments and stakeholders
Monitor accounts receivable aging, following up on outstanding balances and escalating as needed
Reconcile billing data between the Field Nation platform and accounting ERP Netsuite
Analyze and provide weekly and monthly reporting on assigned customer accounts, including status updates, trends, and key issues to Accounts Receivable Manager, Controller, and internal stakeholders
Proactively identify and recommend process improvements to billing with a goal to improve overall billing efficiency, accuracy, and customer experience
Exceptional proficiency in oral and written English - a must
3+ years of previous accounting experience, preferably Accounts Receivable
3+ years of Customer Service experience along with a high degree of comfort with public speaking
Ability to work night shift
Strong critical thinking and problem solving skills
Salesforce and Netsuite knowledge is a plus
Experience communicating by phone with English speaking customers
Based on 2,579 disclosed Finance salaries on RoleSuite, the role pays a median of $117K/year, with most offers between $90K and $160K (10th–90th percentile: $70K–$200K).
See the full Finance salary breakdown →