Job Description Summary

Join GE Vernova’s Product Service Engineering team and play a pivotal role in the energy sector, where every day presents new challenges and opportunities to make a global impact. As Senior Engineer—specializing in Gas Turbine Rotors and Structures —you’ll be at the forefront, working directly with customers and cross-functional teams to resolve complex technical issues in real time. Your responsibilities will span from urgent daily troubleshooting to in-depth root cause analyses, each carrying significant, long-term implications for both GE Vernova and our global customer base.

Job Description

Essential Functions:

• Key Customer Partner: Serve as the primary technical point of contact for customers, providing rapid support for urgent rotor and structures, related issues to ensure the safe and reliable operation of gas turbines. Deliver accurate, high-quality, and timely technical guidance that consistently exceeds customer expectations.
• Real-Time Troubleshooting Expert: Act as a recognized technical expert in resolving critical, high-impact engineering issues as they arise. Apply deep engineering knowledge to diagnose problems, assess risk, and deliver practical, actionable solutions—often under tight deadlines and in demanding operating environments. Ensure all responses are thorough, precise, and timely.
• Collaborative Problem Solver: Partner closely with design, commercial, and field teams to resolve technical challenges, lead root cause analyses, and implement effective solutions that align with customer needs and GE Vernova’s business objectives. Apply disciplined engineering methods and processes to deliver accurate, high-quality outcomes with speed and rigor.
• Relationship Builder: Build and maintain strong cross-functional relationships to ensure customer requirements are clearly understood, proactively addressed, and effectively communicated across internal teams. Foster collaboration enables consistent delivery against customer expectations.
• Technical Mentor: Support the development of the next generation of GE Vernova engineers by actively mentoring team members, sharing technical expertise, and helping expand their knowledge and problem-solving capabilities.
• Supplier Interface: Collaborate with internal and external suppliers to identify and implement cost-effective solutions that meet customer requirements while upholding GE Vernova’s standards for technical accuracy, product quality, and timely execution.
• Technical Communication Leader: Prepare and deliver clear, impactful technical communications for customers and senior leadership, translating complex engineering findings into practical recommendations. This includes presentations at User Conferences and other customer forums, as well as written communications that provide clear, accurate, and timely guidance on technical issues, risks, and recommended corrective actions for gas turbine customers.
• Continuous Improvement Champion: Identify and implement opportunities to improve the accuracy, efficiency, and responsiveness of technical support and service delivery processes.
• Global Field Support: Travel to customer sites to provide hands-on technical support during planned and unplanned outages, technical reviews, and critical inspections. Ensure field support activities are executed with precision, high quality, and within required timelines to minimize operational disruption.
• Product Innovation Contributor: Collaborate with design and development teams to introduce new products and technologies that advance reliable and efficient power generation. Contribute to innovation efforts with a strong commitment to engineering accuracy, execution quality, and timely delivery.

Basic Qualifications

• 10+ years of experience Design, Repair, Testing, Manufacturing, or Operations
• Bachelor’s degree in mechanical, aerospace, materials science engineering, or related engineering field of study from an accredited college or university

Eligibility Requirements

• Ability to travel globally to customer gas turbine sites and offices to support root cause investigations, critical outage inspections, and customer communications; typically, less than 10% of time
• Ability and willingness to support off-hours occasionally to support customer issue resolution

Desired Characteristics

• Proven ability to thrive in a matrixed global organization, effectively navigating complex structures to achieve objectives.
• Extensive experience in customer engagement, ensuring productive and positive interactions. Ability to deliver clear and concise communications tailored to various audience levels.
• Committed to humility, openness, collaboration, and continuous learning for personal and professional growth.
• Dedicated to a "One Team" mentality, working across functions to support customer needs, overcoming any internal challenges.
• Proficient in utilizing Six Sigma methods, TOPS 8D, and other root cause analysis techniques to drive operational excellence.
• Swiftly adapting to changing directions across concurrent efforts in response to emerging business priorities.
• Willing and able to challenge the status quo, embracing innovative practices and technologies to enhance GE's product offerings.

Additional Information