Director, Patient Access & Reimbursement

Jobgether · US

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Patient Access & Reimbursement based in United States.

This is a field-based leadership role focused on improving patient access to life-changing therapies within the rare disease space. You will lead a national team responsible for navigating complex reimbursement pathways and removing barriers that prevent patients from receiving timely treatment. The role combines frontline engagement with healthcare providers and strategic leadership of a patient access organization. You will collaborate closely with internal commercial, medical, and patient services teams to ensure alignment across the patient journey. A key part of the role involves translating complex reimbursement and insurance processes into clear, actionable support for patients, caregivers, and healthcare offices. You will also shape operational excellence by defining processes, tracking performance metrics, and driving continuous improvement across the field organization. This is a high-impact opportunity to directly influence patient access outcomes in a mission-driven rare disease environment.

Accountabilities:

Lead and manage a national team of Patient Access Liaisons (PALs), ensuring strong performance, development, and alignment with organizational goals.
Define performance metrics, monitor progress, and provide regular reporting to leadership on team effectiveness and patient access outcomes.
Identify access and reimbursement trends and collaborate cross-functionally to resolve barriers and improve patient access pathways.
Oversee accurate capture and management of patient access data within CRM and patient relationship management systems.
Conduct regular operational meetings, including weekly team check-ins and cross-functional coordination with patient engagement and commercial teams.
Ensure efficient, compliant, and high-quality reimbursement support processes that deliver a best-in-class patient and provider experience.
Develop and maintain standard operating procedures, training materials, and workflow documentation for the field team.
Monitor and support resolution of reimbursement and access issues across assigned accounts and escalate when necessary.
Partner with internal stakeholders to support pipeline and future product access planning across the franchise.

Requirements:

10+ years of relevant professional experience, including at least 7+ years in patient access, reimbursement, or related healthcare support functions.
3–5+ years of experience managing, mentoring, or training teams in a leadership or supervisory capacity.
Bachelor’s degree in life sciences, communications, or related field required; MBA or MHA preferred.
Strong expertise in healthcare reimbursement processes, including the ability to explain complex coverage scenarios to patients and healthcare providers.
Proven ability to solve complex reimbursement and access challenges and develop practical, patient-centered solutions.
Strong communication, interpersonal, and stakeholder management skills, with the ability to influence across clinical and commercial environments.
Highly organized, proactive, and able to thrive in a fast-paced, field-based environment with significant travel requirements (60–80%).
Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.
Strong collaboration mindset with a positive, solutions-oriented approach to problem-solving.

Benefits:

Competitive base salary ranging from $208,500 to $257,600 USD annually
Eligibility for annual bonus and equity incentive programs
Comprehensive health coverage including medical, dental, and vision insurance
Generous vacation policy and company-observed holidays
Paid volunteer days to support community engagement
Employee stock purchase plan and long-term incentive opportunities
Fitness reimbursement and wellness-focused employee benefits
Tuition assistance and professional development support programs
Employee wellbeing initiatives designed to support physical and mental health
Inclusive, mission-driven culture focused on rare disease impact and patient outcomes.

Healthcare pay context

Based on 3,222 disclosed Healthcare salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $87K and $165K (10th–90th percentile: $66K–$250K).

This posting lists $209K–$258K, above the $110K market median.

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Director, Patient Access & Reimbursement

Accountabilities:

Requirements:

Benefits:

Healthcare pay context

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