DE033201-Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Senior Analyst ensures effective workforce management (WFM) operations by balancing staffing requirements, service delivery, and operational efficiency. The role is critical in maintaining accurate reporting, consistent processes, and compliance with both client and internal stakeholders. RESPONSIBILITIES: • Report Validation: Review, validate, and ensure timely delivery of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, Reporting). • Process Integrity: Develop and maintain consistency of WFM processes/procedures across accounts. • Service Delivery: Balance staffing requirements with operational efficiency and financial goals to meet client expectations. • Data Management: Extract, manipulate, and present data using WFM applications/manual platforms, maximizing system functionality. • Audit Compliance: Manage internal and external audits with established processes and controls. • Team Coaching: Conduct monthly coaching and performance feedback sessions with direct reports. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • At least 3 years relevant work experience; 1 year supervisory • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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