Senior Portfolio Manager - Fraud

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

About the Team:

The team provides crucial support for Member Protection financial planning and portfolio management. They manage key Clarity tasks, including funding approval, monthly forecasting, and budget variance reporting, ensuring financial accuracy and oversight. The team also plays a vital role in assessing business cases, validating benefits for Cost-Benefit Analyses, and developing Epics, including tracking their status and managing changes. They consult with business and risk partners to fulfill Business Change Management (BCM) approval requirements. They coordinate necessary requirements and artifacts for the execution of new capabilities and partner with business leaders to define and monitor value stream Objectives & Key Results (OKRs).

About this Role:

We are seeking a Senior Portfolio Manager for Fraud to become a member of this team, instrumental in executing the team's core functions. They would manage specific Clarity tasks related to funding approval, monthly forecasts, and budget variance reporting. This involves actively participating in Lean Portfolio Management (LPM) routines to ensure the portfolio's health is transparent to senior leaders and key business partners. The role would include partnering on business case scope assessments and validating benefits hypotheses. A team member would be responsible for validating and developing Epics, which includes tracking their monthly status and managing any associated change requests. A significant part of the role would involve orchestrating the engagement of Business Risk and Control Advisors (BRCA) and Independent Risk Management (IRM) stakeholders to fulfill Bank Change Management (BCM) approval requirements. This also entails coordinating the necessary requirements and artifacts needed to enable the execution of new capabilities, such as BCM pre- or post-launch conditions. Lastly, they would work collaboratively with business leaders to define and monitor value stream Objectives & Key Results (OKRs).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Monitors, governs and is accountable for low to moderately complex CoSA or LOB portfolios.
• Completes governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures.
• Monitors a low to moderately complex portfolio on an ongoing basis, to resolve issues and disseminate information to stakeholders.
• Facilitates the identification, management, and resolution of systemic cross-work risks / issues and interdependency conflicts for work effort(s) / program deliverables and informs portfolio team and stakeholders as needed.
• Leverages analytics to research and identify Financial Management risks and recommends solutions to address opportunities; may escalate to their respective Portfolio Management Office (PMO) or leadership team as needed.
• Monitors for stale work efforts and need for resolution, including termination proposal if applicable.
• Supports development and execution of CoSA planning in partnership with Enterprise Integrated Planning (EIP) and their respective PMO.
• Monitors and makes prioritization recommendations to their senior leadership and their respective PMO to ensure portfolio alignment and delivery against strategic priorities as needed.
• Communicates portfolio statuses and changes regularly with executive sponsors, program sponsors, business owners, and additional stakeholders as required.
• Reviews health and performance of portfolio regularly, monitors portfolio success via recognized methodologies, and identifies performance improvement opportunities, providing updates to leader and stakeholders.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of progressive project, program, or portfolio management experience to include process improvement and/or consulting for large strategic efforts.
• Proficient understanding of project, program, and portfolio management principles.
• Working knowledge in the full lifecycle experience managing strategic and operational work efforts.
• Experience with portfolio management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
• Currently possess at least one of the following: Certified Project Manager (CPM), Lean Portfolio Management Certification, Project Management Professional (PMP), or gains one within 6 months of placement.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Experience in Bank Financial Crimes or Member Protection
• Proficiency in Clarity
• Advanced experience with Excel, PowerPoint, Work, and Outlook
• Awareness of BCM

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.