Manager, Marketing Operations - NAM

Your Opportunity at ARC’TERYX:

The Manager, Marketing Operations is the operational backbone of Arc’teryx North America Marketing. You will be standing up the go-to-market (GTM) operating rhythm and building the systems, processes, and performance discipline that enable world-class, brand marketing at scale.

This role creates clarity and visibility across teams on what’s launching, when, through which channels, and with what dependencies, ensuring coordinated, predictable, high quality execution. Partnering across Brand, Creative, Digital, Retail, E-commerce, Product, and Global teams, you ensure campaigns launch cleanly, data is trustworthy, workflows are efficient, and marketing investments are transparent and measurable. You bring structure without slowing momentum, creating shared visibility in how work moves, how decisions get made, how tools get used, and how results get understood.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

 

Meet Your Future Team:

This role sits in Regional North America Brand Marketing team, working closely with the NAM Brand Leadership and alongside Brand Marketing’s operational and strategic team. This role works closely with cross-functional partners across the organization.

Maintaining and evolving the integrated GTM calendar, driving weekly/bi-weekly cadence meetings, aligning launches and investment across channels, and surfacing risks/dependencies early to increase shared visibility

Evolving GTM from “calendar management” into a true integrated planning system: capacity planning, prioritization frameworks, tiering of launches, and clearer tradeoffs when demand exceeds resources

Building and managing end-to-end campaign workflows, ensuring timelines are real and handoffs are clean, and cross-functional teams and partners have a clear understanding of process, targets and measures of success

Establishing clear ways of working with Creative, Brand, Digital, Retail, E-Comm, and Product; who does what, when decisions are needed, and what “done” looks like

Defining KPI standards, ensuring tracking hygiene, and delivering a consistent reporting cadence that supports decision-making

Maintaining operational excellence around budget tracking, current and future year investment needs, and agency/vendor coordination tied to campaign delivery

Mentoring and developing others, improving planning discipline and delivery quality

Leading through calm, credible influence, driving alignment and decisions without relying on positional authority

Creating scalable playbooks for seasonal moments and product drops (including localization and retail integration), so execution is consistent across teams and time

Implementing standards (intake criteria, SLAs, decision rights, escalation paths) that reduce chaos while keeping teams fast

Deepening alignment with Global Marketing, Regional partners, and Commercial teams so North America execution is coordinated, adaptable, and brand-consistent

You have a bachelor’s degree or post-secondary education in marketing, business or a related field

You have 5+ years of operations experience in marketing, creative, or brand operations (agency and/or in-house)

You have proven experience delivering multi-channel campaigns in complex, product-based organizations

You have experience managing budgets, resources, and schedules to support on-time delivery

You have strong knowledge of marketing operations fundamentals: intake, prioritization, campaign planning, cross-functional coordination, and launch readiness

You are comfortable working with marketing workflows and enabling tools (e.g., Monday.com or similar) to drive visibility, accountability, and on-time delivery

You are skilled in workflow design, troubleshooting, and improving operational efficiency across teams

You are highly organized and detail-oriented, able to manage multiple priorities and tight deadlines

You have practical understanding of end-to-end marketing processes, from brief to launch to wrap, across channels and teams

You have familiarity with the realities of creative and production workflows (digital, print, photo, video) and how to plan around timelines, approvals, and dependencies

You are able to translate ideas and strategy into executable plans within timeline and resourcing constraints

You have an effective working style with creative organizations while protecting speed, clarity, and standards

You have strong communication, influencing, and presentation skills

You are collaborative, resilient, solutions-oriented leadership style; effective partner to both creative and business teams

You are committed to high standards and finding the best solution, not just the easiest one

The salary range for this role is CAD$108,000 - CAD$142,000