Staffing Operations Manager

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Job Title: Staffing Operations Manager
Location | Remote
Time Zone | US Time Zones (EST–PST)

Role Overview:
We are looking for a results-driven Staffing Operations Manager to take ownership of recruitment operations and team performance within a growing staffing business. This is a full-time, leadership-focused role suited to someone with deep agency roots who thrives in structured, high-output environments. The ideal candidate brings a sharp operational mindset, experience managing recruiters, and a track record of keeping teams and processes running at a high level.

Key Responsibilities:
- Manage and support a team of recruiters, ensuring daily accountability, output quality, and professional development
- Oversee recruitment operations from pipeline management through to placement, maintaining process integrity at every stage
- Administer and optimize ATS workflows, ensuring accurate tracking, reporting, and system hygiene
- Identify operational bottlenecks and implement scalable solutions to improve team efficiency
- Support client account management by ensuring service levels are consistently met and issues are resolved promptly
- Track and report on team KPIs, flagging risks and driving performance improvements
- Coordinate with internal teams to align on priorities, capacity, and hiring goals
- Maintain documentation of processes, workflows, and operational standards

Required Qualifications:
- Staffing agency experience is non-negotiable — candidates without this background will not be considered
- Demonstrated experience in a managerial or senior-level role with direct oversight of recruitment staff
- Strong working knowledge of ATS platforms and how they integrate into day-to-day recruiting operations
- Excellent written and spoken English, with the ability to communicate clearly across teams and with external stakeholders
- Highly organized with the ability to manage competing priorities in a high-volume environment
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications:
- Prior involvement in client account management or relationship ownership within a staffing context
- Experience building or refining recruitment SOPs, playbooks, or onboarding materials
- Comfort working with data to drive operational decisions and present findings to leadership

Tools & Technology:
- ATS platform (experience with any major system)
- Google Workspace
- Slack, Zoom, and other remote collaboration tools
- Project management tools (Asana or similar)

Please NOTE:
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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