This position is responsible for overseeing all services and operational activities of a Car Care Center facility according to AAA National guidelines for Approved Auto Repair and in compliance with all of the company’s guidelines and strategic plans. The position supervises staff activities and operations of the Car Care Center facility. In addition, the position ensures effective quality service to members and all motorists.
What You'll Do:
Manage the profit and loss of the Car Care Center facility, including expense control, pricing structure, and markup of parts. Prepare and analyze statistical reports and utilize this information in managing trends and profitability.
Oversee and assist the Service Writer in the preparation of estimates and work orders. Oversee and assist technicians with diagnosing and determining repairs if needed.
Manage customer relations and ensure that employees are providing a high level of customer service. Investigate and resolve all customer disputes, including warranty issues.
Maximize sales and profitability by maintaining and scheduling appropriate workloads according to operational hours and employee availability. Track employee productivity using management software.
Education:
High School Diploma or GED required.
A.S. Degree in automotive technology or certificate of completion from a 2-year automotive program preferred.
Typical Experience:
Minimum 5 years of experience in the Automotive Repair industry, including direct, hands-on mechanical repair required.
Special:
ASE certifications are preferred, with the strongest preference to ASE Master Certification.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Based on 4,466 disclosed Operations salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $83K and $145K (10th–90th percentile: $66K–$184K).
See the full Operations salary breakdown →