Workplace Services Concierge

About the Role

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

What You’ll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all

• Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

• Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarisation

• Maintain security by following approved procedures, in partnership with Global Physical Security

• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary

• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receive, sort and forward incoming mail. Maintain and route publications 

• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

• Report to the CrowdStrike office M-F, 5 days per week. No remote or hybrid work-style is available for this role

What You’ll Need: 

• Minimum of 2 years professional experience

• Office Services, Concierge, or Reception related experience preferred. Previous

• hotel/hospitality front-of-house experience is also welcome

• Exceptional written and verbal communication skills, including the ability to communicate

• with all levels of staff, clients, and external professionals

• Experience interacting with people at all levels, including senior management

• Basic understanding of local building and fire codes, Fire Life Safety plans, and

• Environmental Health & Safety standards is welcome

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics, with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office and Google Suite products

#LI- BM1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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