Job Description Summary

We are seeking a Senior Application Operations Engineer to support machine connectivity, DNC program implementation, and shop floor data visualization solutions, including tools such as Info Connect and Spotfire (subject to change).

This role supports and maintains multiple user- and customer-facing applications, data platforms, and related services to ensure high availability and strong performance.

The ideal candidate is adaptable, eager to learn, and comfortable working in a fast-paced manufacturing environment.

Job Description

In this role, you will:

• Perform daily application maintenance, processing, and user support
• Respond to and coordinate support cases from application users and customers
• Troubleshoot application alerts using monitoring tools; resolve or escalate per SOPs
• Lead customer communications during critical incidents and facilitate retrospectives
• Improve customer satisfaction through stronger support quality, knowledge sharing, and training
• Drive root cause investigations and implement corrective actions and improvements
• Lead projects that enhance customer experience, application performance, or operational processes
• Create and maintain end-user support documentation and knowledge articles
• Plan proactively for upcoming system or process changes
• Mentor and guide team members
• Train support teams on new or updated processes and services
• Collaborate with cross-functional stakeholders and support teams
• Ensure support readiness and availability
• Identify and implement automation opportunities for end-user self-service
• Coordinate with vendors and internal technical support teams
• Partner with product and service owners on new service introductions, changes, and operational transitions
• Manage supplier relationships to improve support outcomes and reduce vendor escalations

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with at least 2 years of professional experience, OR
• Associate degree with at least 5 years of professional experience, OR
• High school diploma / GED with at least 7 years of professional experience

Note: Military experience is equivalent to professional experience.

Eligibility Requirement

• Legal authorization to work in the U.S. is required
• This employer will not sponsor employment visas now or in the future for this role

Desired Characteristics:

Technical

• Experience with relevant applications or products
• Understanding of how to set and drive technical direction
• Familiarity with gathering functional requirements
• Knowledge of technical standards and how to apply them to project work
• Interest in current and emerging technologies through training, work experience, or industry involvement

Business Acumen

• Understanding of cross-functional business concepts, priorities, and organizational dynamics

Leadership

• Ability to coach and mentor team members
• Awareness of hardware and software cost considerations
• Ability to deliver work on time and within budget
• Skill in identifying and escalating issues, risks, and benefits
• Ability to support change initiatives through implementation and feedback

Personal Attributes

• High energy and enthusiasm in a rapidly changing environment
• Strong customer focus and relationship-building skills
• Change-oriented mindset with a focus on continuous improvement
• Ability to work effectively with global teams, both independently and collaboratively
• Sound judgment in routine decision-making
• Open-mindedness to new ideas and alternative solutions
• Ability to resolve day-to-day implementation issues and escalate larger concerns as needed
• Strong analytical, problem-solving, and communication skills

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information