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Job Description
JOB DESCRIPTION
Job Title: Knowledge Management Associate (Solutions Focused) Job Code:
Department: Training and Knowledge Management Location: TBD
Report To: Manager, Training and Knowledge Management
Direct Reports: No Revised: February 2026
Job Purpose (Job Summary):
Under general supervision, the Solutions Knowledge Management Associate manages and implements knowledge management strategies and practical, technology enabled solutions that support Invesco’s strategic priorities and the North American Transfer Agency (NATA) / TKM strategic plan, in alignment with IVZ principles and Purpose.
This role is responsible for the management of TKM processes and/or tools, coordination of internal communications, the management of knowledge (selection, organization, and integration/transfer), and other knowledge needs for all Transfer Agency (TA) departments. The role will work closely with other business units to gain access and package information pertinent to each department’s respective operations. The role will assist with increasing the knowledge level of all Transfer Agency (TA) staff by providing them with the technology, solutions, and the knowledge tools necessary to make them more proficient in their jobs and support Invesco goals.
Department Summary/Mandate:
The department supports the Transfer Agency by delivering effective training and comprehensive knowledge management services. We ensure employees have access to accurate, well organized information and the learning resources they need to perform confidently and consistently. We also design and implement automated solutions that streamline manual processes, reduce operational risk, improve efficiency, and enhance the overall client experience. The deliverables include training, automated solutions, communication channels, and knowledge based systems that empower staff and support high quality service delivery.
Key Responsibilities / Duties:
• Communication:
o Assist with TKM communication responsibilities for all Transfer Agency departments for all policy and procedure changes, products/services updates and relevant news
o Ensure quality, consistency and timeliness for all outgoing communications by adhering to TKM Communication checklist
o Communication can be done via eGain, e-mail, formal presentations and/or staff meetings. This may include some training responsibilities
• Maintenance of Knowledge Database
o Administration of Knowledge Database – eGain Knowledge database
o Consult with appropriate parties to get a clear understanding of department knowledge requirements
o Assist in the writing and publishing of knowledge for Invescopedia
o Ensure quality and consistency of articles by adhering to TKM Inbox Responsibility Checklist and Authoring/Style guide
o Ensure compliance of annual review requirements in accordance with regulatory requirements
• Knowledge Management Strategies
o Engage in and support KM‐related technology training and awareness activities
o Collaborate with other TKM members to conceptualize, design, develop and implement effective and interactive tools for the integration of knowledge
o Administer, support and influence the knowledge‐sharing technologies and processes
o Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
o Utilize skills such as effective team management, meeting deadlines, completing deliverables, identifying risks, and solution orientation
• Solutions & Automation
o Identify process pain points and opportunities for automation; propose low effort, high impact improvements.
o Build and maintain lightweight solutions (e.g., forms, templates, checklists, simple workflows, dashboards) using approved tools (e.g., Microsoft 365/SharePoint, Power Platform—Power Automate/Power Apps/Power BI, eGain features).
o Pilot proofs of concept, run small experiments, and scale what works; document solutions for reuse and self service.
o Partner with TKM/BPI/IT to align on standards, data integrity, and security while accelerating delivery.
o Ensure quality, consistency, and timeliness of all deliverables
o Respond and administer (subject to schedule) Internal Business Partner inquiries via the TKM Support Inquiry Form or inquiries to our inboxes
o All other duties as assigned
• Training
o Facilitation of training as required
Work Experience / Knowledge:
• 1+ years of experience in the Transfer Agency strongly preferred
• Thorough knowledge of the financial markets and industry
• Excellent knowledge of all Invesco products/services
• Knowledge of Transfer Agency departments an asset
Skills / Other Personal Attributes Required:
• Solution oriented mindset with a passion for automation and efficiency (reduce manual effort, simplify workflows, eliminate rework).
• Working knowledge of Microsoft 365; experience with SharePoint and the Power Platform (Power Automate/Power Apps/Power BI) is an asset.
• Basic HTML and strong technical aptitude; comfort learning new tools quickly.
• Experience in technical writing and information design; keen attention to detail and usability.
• Strong communication (written, verbal, presentation); ability to translate complex topics into clear, actionable guidance.
• Proven ability to manage multiple tasks, meet deadlines, and adapt in a fast paced environment.
• Solid research, analysis, and problem solving skills; continuous learning and innovation mindset.
• Project management skills preferred; presentation/facilitation skills required.
Formal Education:
• Post-secondary education – business orientation preferred
• Industry designation preferred
Working Conditions:
• Work from Home while maintaining an in-office presence as per location requirements
• Normal office environment with little exposure to noise, dust and temperatures
• Normally works a regular schedule of hours, however overtime may be required
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at
[email protected] or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What’s in it for you?
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days’ Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Invesco Cares
- Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To know more about us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers: https://careers.invesco.com/india/