Operations Manager- Traffic Management Center

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is seeking amazingly-talented candidates for our Traffic Management Center Operations Manager role!

Business now moves faster than ever. Competition’s fierce to take the lead. But we know how to do it: by assembling teams of highly competitive, creative, dedicated individuals – like you – who work together toward a common goal. We don’t waste time, but we do take it… to ensure that we’ve worked out the details that will put us ahead of “the other guys.” And you understand where you fit in the process. How your competitive energy helps put the company, our products, our people, and you in the lead.

Want to win? Join the team!  Do you have previous experience with public/responder safety (fire, rescue, EMS, or law enforcement) experience? Do you enjoy helping people? This might be the perfect opportunity for you!! 

Position Overview:

Under direction of the Program Manager, the Operations Manager oversee the daily operations, staffing, recruiting, scheduling, and client request of the Traffic Management Center (TMC).  The TMC is the heart of transportation management for Department of Transportation’s.  Equipped with video walls and consoles, the staff is “eyes in the sky” for traffic incident management.  The Operations Manager will lead a team of TMC Operators to monitor the roadway networks and coordinate with responder agencies, Safety Service Patrols, and construction professionals on any roadway events.  The Operations manager serves as a point of contact with the client for activities related to assigned area(s) of responsibility. In this role you will perform various operational, administrative, clerical, data collection, and data entry specific to assigned project or work group. Most assignments require familiarity with standard company processes and excellent PC skills. 

Specific Responsibilities
Manages a staff of 15-20 Traffic Management Operators and Supervisors statewide. Main office located in Chattanooga, TN.

• All staff covers overnight and weekend coverage.
• Manages scheduling, labor hours, and shift coverage of staff.
• Develops project documents, processes, and procedures required to support quality control and final project deliverables. 
• Collaborates with Program Manager to determine number of hours required for successful completion of project tasks. Anticipates project staffing needs, identifies, and interviews available personnel, and makes staffing assignments in accordance with schedule requirements. 
• Actively promotes and supports safety policies to enhance traveler mobility and safety. 
• Facilitates meetings; prepares and submits summary of project progress and pending issues to Program Manager. 
• Maintains accurate documentation of job progress through daily logs and other reports. Submits monthly reports to client and responds to client issues and expectations. 
• Assists Program Manager in pricing and negotiating changes to the scope of work with the client and subcontractors. Reviews bid documents and assists with bidder solicitation activities. Documents and executes changes in scope of project. 
• Anticipates problems and works with client, architects/engineers, subcontractors, and Program Manager to identify and implement corrective actions. 
• Keeps client and Program Manager informed of the day-to-day activities of the project. 
• Completes a variety of complex assignments requiring excellent verbal and written communication skills, including an ability to interface effectively with a variety of people. Will assist with proposal writing and incident management training. 
• Works with key meeting coordinators and company management to ensure clear communication regarding all events and assignments. May provide guidance and supervision to other staff as requested, including review of completed assignments. 
• Exemplary professional attitude and demonstrated ability in exercising tact, diplomacy, good judgment, and support. 

Required Education and Experience:

• Associate's Degree or other related certification in a technical field (or equivalent) and typically 10+ years of related experience, including some experience in a lead capacity.
• Candidate must have a minimum of 5+ years’ public/responder safety (fire, rescue, EMS, or law enforcement) experience.
• Strong written and verbal communication, organizational, and interpersonal skills are required.
• Additionally, a demonstrated proficiency in keyboard skills and software related to work assignments is required
   

Preferred Qualifications:

• Enrollment in PM certification program is preferred, but not required. 
• Prior experience managing smaller portions of larger transportation programs in training and development is strongly preferred. 
• ​A 4-year degree preferred.

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Salary Range: $88,400.00 - $154,700.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.