Operations Associate, Fleet Compliance

As the Operations Associate for Fleet Compliance, you'll play a crucial role in maintaining the integrity of our delivery network and ensuring the safety and well-being of our couriers.You will ensure that our fleet partners comply with all relevant regulations and internal policies. If you want to start your career in compliance, operations, or business within a dynamic and growing company, then this is the role for you.

We are looking to hire the candidate to support three markets: Bulgaria (BGR), Serbia (SRB), and North Macedonia (MKD). 

Key Responsibilities

• Collaborate with fleet companies to ensure smooth communication and information flow.
• Work closely with the local operations and business development teams to align on compliance strategies.
• Schedule and facilitate meetings with fleet partners to discuss compliance matters.
• Gather and organize documentation required for compliance audits.
• Conduct audits of fleet partners to assess their compliance with regulations, contractual obligations, and internal policies.
• Prepare detailed reports documenting audit findings, including any instances of non-compliance.
• Work with management to implement recommended changes and enhance compliance processes.
• Contribute to developing and updating compliance guidelines, workshops, and training materials.
• Assist in expanding the compliance program to verify delivery guidelines and practices.
• Prepare regular reports on compliance activities, key performance indicators, and audit findings for management.
• Supporting onboarding activities for the couriers.

Our humble expectations

•   Strong organizational and administrative skills 
•   Excellent communication and interpersonal skills 
•   Previous experience in a customer-facing or administrative role would be beneficial 
•   Fluency in English and Macedonian. 
•   Analytical and problem-solving skills, with the ability to make decisions through data analysis.
•   Familiarity with tools such as Microsoft and/or Google Workspace, 

What we offer

At Wolt, you won’t just join a company — you’ll join a team of ambitious, driven, and genuinely supportive people who take ownership and move fast. We combine the energy of a start-up with the scale of a global tech company, giving you real responsibility from day one and the opportunity to grow your career alongside the business.

You can expect:

• A dynamic and fast-paced work environment where your impact is visible
• Ownership and autonomy in your role
• Exposure to cross-functional collaboration with operations and business teams
• Opportunities for professional development and career progression
• A culture that values initiative, curiosity, and continuous improvement

Next steps

If qualified, our recruitment process begins with an initial screening conversation conducted by the Talent Acquisition team, followed by a role-specific interview to assess your experience and problem-solving approach.

If you progress to the next stage, you will receive a take-home assignment. You will then present your assignment in a follow-up meeting with the Hiring Manager and a Subject Matter Expert, where we’ll discuss your approach, reasoning, and recommendations in more detail. We aim to keep the process transparent, structured, and focused on giving you the opportunity to showcase your skills and thinking. 

If you are service-minded, enjoy taking ownership, and thrive in an environment where you proactively identify solutions rather than wait for direction — we’d love to hear from you! 💙