System and Process Project Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a System and Process Project Manager based in the United States.

This role offers the opportunity to oversee and enhance a mission-critical information system that supports complex operational and public-sector needs. You will manage system performance, functionality, and enhancements while acting as the key liaison between users, technical teams, and external stakeholders. The position blends project management, system oversight, and process optimization in a highly regulated environment where accuracy, security, and reliability are essential. You will contribute directly to improving data systems, ensuring compliance, and supporting continuous system evolution. Working across multidisciplinary teams, you will translate operational needs into technical solutions and ensure alignment between business objectives and system capabilities. This is a hands-on, impact-driven role ideal for someone who thrives at the intersection of technology, process improvement, and stakeholder coordination.

• Oversee the performance, functionality, integration, and enhancement of a complex database system, ensuring alignment with operational and program requirements.
• Manage system improvement initiatives, including enhancement tracking, modification planning, and execution of updates to improve usability and performance.
• Conduct system audits and performance assessments to ensure compliance with internal policies, security standards, and regulatory requirements.
• Serve as the primary liaison between users, program staff, engineers, and external agencies to translate business needs into technical requirements.
• Monitor system issues, user feedback, and operational metrics, providing recommendations for optimization and future enhancements.
• Support data governance activities, including management of data sharing processes, FOIA-related requests, and database import/export functions.
• Collaborate with technical teams to ensure system stability, reliability, and continuous improvement across all functional areas.
• Contribute to quality assurance processes, ensuring system functionality meets forensic, compliance, and operational standards.

Requirements

• Master’s degree in Criminal Justice, Computer Science, Information Systems, or a related technical or analytical field.
• 5+ years of experience in database management, system administration, or IT project management, ideally within public safety, forensic, or government environments.
• 4+ years of experience in functional and performance testing of database or enterprise systems.
• Strong understanding of data governance, system compliance, and information security principles.
• Knowledge of ISO standards, forensic quality assurance protocols, and regulatory compliance frameworks.
• Experience conducting system audits, identifying issues, and implementing corrective actions.
• Strong analytical, problem-solving, and documentation skills with attention to detail.
• Ability to train, guide, and support users on system processes and quality assurance best practices.
• Excellent communication and collaboration skills, with experience working across technical and non-technical teams.
• Experience with secure or classified environments is highly desirable.
• U.S. citizenship and eligibility to obtain a Moderate Risk Background Investigation (MBI) clearance required.

Benefits

• Annual salary range of $110,000 to $120,000.
• Fully remote position with nationwide flexibility.
• Opportunity to work on mission-critical systems supporting public safety and national programs.
• Exposure to complex database systems, compliance frameworks, and high-impact operational environments.
• Professional growth within a highly technical, regulated, and purpose-driven setting.
• Collaborative, cross-functional work environment with diverse stakeholders.
• Competitive benefits package including healthcare, retirement, and paid time off (subject to employer policies).
• Moderate travel requirement (up to 20%) for meetings, coordination, and project support activities.