IN_Senior Manager_ Senior Delivery Manager_APP TECH_Advisory_Kolkata (early joiners)

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: About Us: At PwC, we are at the forefront of digital transformation, leveraging state-of-the-art technology solutions to optimize business performance. As we expand our footprint, we are seeking an experienced Associate Director for our ServiceNow Pre-Sales team to lead strategic engagements and drive growth. 

Why Join Us: 

· Impactful Leadership: Be a key leader in transforming how we deliver value through technology. 

· Innovative Environment: Work with cutting-edge technologies in a forward-thinking setting. 

· Competitive Rewards: Enjoy a competitive salary and benefits package that recognizes your leadership. 

· Career Advancement: Access to opportunities for professional growth and leadership development. 

· Training and Development: Mentor and develop pre-sales staff to enhance their expertise and support career advancement. 

Responsibilities: 

A seasoned Delivery Lead with 12+ years of experience in software development and digital transformation to lead enterprise-scale delivery programs. The ideal candidate will be responsible for managing cross-functional teams, driving Agile execution, leading pre-sales activities, and ensuring timely delivery of complex technology solutions aligned with strategic business goals. 

Mandatory skill sets: 

Delivery & Program Management 

• Lead end-to-end delivery of large-scale digital transformation programs across multiple workstreams. 

• Manage cross-functional development teams, optimize resources, define milestones, and ensure timely delivery aligned with strategic business objectives. 

• Own engagement management activities including contract preparation, client billing, risk & quality management, project finance management, and stakeholder management. 

• Drive data-driven decision-making to improve delivery outcomes and operational efficiency. 

Pre-Sales & Customer Engagement 

• Actively participate in pre-sales activities including solution ideation, effort estimation, proposal development, and RFP/ RFI responses. 

• Conduct client presentations, demos, and workshops to articulate technical solutions and delivery approaches. 

• Build and nurture strong customer relationships through regular interactions, business reviews, and strategic advisory. 

• Identify upselling and cross-selling opportunities within existing accounts and contribute to revenue growth. 

• Collaborate with the sales and solutions team to craft compelling value propositions for prospective clients. 

Agile & Scrum Leadership 

• Champion Agile execution across delivery teams, including facilitating Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives). 

• Act as a Scrum Master / Agile Coach for teams, ensuring adherence to Agile best practices. 

• Set up and manage project tracking tools including components, workflows, and reporting dashboards. 

• Ensure robust risk and quality management practices across all engagements 

Stakeholder & People Management 

• Collaborate closely with business stakeholders, product owners, and senior leadership to translate business needs into actionable delivery plans. 

• Manage project risks, dependencies, and integration challenges proactively. 

• Lead, mentor, and develop high-performing delivery teams; drive people management and talent development initiatives. 

Preferred skill sets: 

· Certifications: Professional certifications are highly advantageous. 

Years of experience required: 

10-13 years. 

Education qualification: 

B.E. / B.Tech / MCA/ M.E/ M.TECH/ MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs