Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.
This role sits within the Human Design Team.
Purpose of the Human Design Lead
The main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:
Human enablement
Behavioural transformation
Leadership Development Programs
Coaching
Learning
New and existing senior clients’ relationships
Actively involved in the end to end cycle of new clients’ pursuits, sales and onboarding
Responsible for regional client portfolio (expected approx 4 clients)
Point of contact for senior client relationships long term
C-suite leadership coaching and enablement
Kick-start Human Design discussion with clients
Initial sprint setup including leading activities such as
Line of Sight
Culture survey
Exec LDP
Liaise with Human Design Global Practice Leads to influence and bring best practice into programs
Lead top-down cultural transformation, working with the C-suite and exec layer in organisations
Senior cover for Human Design activities throughout migration including ongoing risk monitoring and escalation
Cultural stewardship
Embody the Kraken ways of working and support the delivery team to do the same (and ensure a consistent experience across the portfolio)
Act as the bridge between new clients and best practice success stories
In depth knowledge and expertise in all facets of Human Design necessary to enable transformation (including cultural transformation, leadership development, coaching, learning)
Experience in leading portfolios of major program transformations across different geographies
Track record of trust-based partnerships with C-suite and executives
Excellent communication skills at storytelling level across different seniorities and cultures
Excellent facilitation skills
Experience in navigating ambiguity and complexity
Clear understanding of the connection between human, organisation and technology in the context of tech-enabled transformations
Experience of working within the Energy, Utilities and Telco industries is highly desirable
In depth knowledge of leadership and organisation behavioral best practices including concepts such as
Psychological safety
Empowerment
Growth mindset
Agile leadership
High performing team