Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
Overview
Mastercard’s SSO Security Solutions Organization (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.
Role
The Manager, Disputes Product Management, SSO, will be responsible for development and execution of product strategy in support of key Dispute Resolution and Chargeback solutions in AP.
This role will:
1) Work closely with the Regional and Global teams to drive product strategy of key solutions, especially Mastercom and Intelligent Disputes Manager.
2) Execute product enhancements and new product constructs, including ideation, concept validation, business case development, creation of associated pricing and other market readiness activities like “Studio”/Product Council.
3) Collaborate with SSO Product groups, Division SSO teams, Account Management, Services teams, Operations & Technology, Finance/Pricing, Legal & Regulatory, Customer Support to develop and deploy end to end Go-To-Market plans across key geographies / solution sets.
4) Drive product optimization through thought leadership, customer engagement, marketing and advocating for product enhancements.
5) Demonstrate product/technology development expertise and strong project management skills in the execution of various product and service solutions.
6) Monitor and evaluate product performance. Develop deep understanding of customer behavior and market trends to inform product strategies and forecasting.
7) Monitor performance of solutions (including technical issues and customer feedback) and assist in resolving day-to-day operational escalations with Customer Support.
8) Achieve annual revenue targets for existing and new products and services.
All About You
We are looking for a proficient agile person with high customer-centricity and problem-solving abilities.
• Experience in the Payments ecosystem, especially in Disputes Management and/or Fraud Management, is an advantage.
• Have curiosity, agility, creativity, and a team player attitude.
• Curious and proactive in staying current with emerging technologies such as AI and agent-based systems. Technically fluent with APIs, integrations, and digital platforms.
• Strong analytical and problem-solving skills with an ability to identify key issues and structure analysis.
• Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics.
• Fluent in English. Proficiency in spoken and written Mandarin will be an advantage.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.