This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Customer Insights based in Canada.
As a Senior Product Manager, Customer Insights, you will lead the vision, strategy, and execution of a high-impact analytics product area designed for enterprise customers. This role combines product leadership, data expertise, and AI innovation to transform complex usage data into meaningful insights that drive customer value, retention, and growth. You will work closely with engineering, data, design, and customer-facing teams to build scalable analytics experiences and shape the future of AI-powered insights. The position offers broad ownership across data infrastructure, reporting capabilities, and customer-facing experiences. You will play a key role in helping organizations understand and maximize the value of their collaboration investments. This is an exciting opportunity for a product leader who enjoys solving complex problems and delivering measurable business impact.
Accountabilities:
- Define and execute the product strategy, roadmap, and vision for the Customer Insights domain, ensuring alignment between business objectives and customer needs.
- Own the end-to-end development of analytics and reporting capabilities, from foundational data models to customer-facing dashboards, reports, audit logs, and APIs.
- Partner with engineering and data teams to establish scalable data foundations, meaningful usage metrics, and reporting frameworks that support customer growth and retention.
- Lead the evolution of enterprise-grade audit and governance capabilities, ensuring usability, scalability, and compliance readiness.
- Drive the development of AI-powered insights experiences, including conversational analytics, proactive recommendations, and intelligent workflows.
- Collaborate with Sales and Customer Success teams to transform product data into compelling customer value narratives that support renewals and account expansion.
- Engage directly with enterprise administrators, IT leaders, and security stakeholders to validate priorities and ensure product-market fit.
- Work cross-functionally with adjacent product teams to create seamless experiences across administration, identity management, security, and governance domains.
- Translate complex and ambiguous business challenges into intuitive, actionable product solutions.
Requirements
- 4+ years of product management experience, including at least 2 years focused on analytics, reporting, business intelligence, or data-driven products.
- Strong expertise in data products, with hands-on experience defining data models, instrumentation strategies, key metrics, and reporting frameworks.
- Ability to collaborate effectively with engineering and data teams on technical topics such as data pipelines, aggregation strategies, data quality, and scalability considerations.
- Demonstrated understanding of AI technologies and a strong perspective on the future of AI-native analytics and insight-driven experiences.
- Proven track record of converting complex business problems into successful product solutions that deliver measurable outcomes.
- Experience partnering with customer-facing teams to support customer success, retention, and revenue growth initiatives.
- Excellent communication, stakeholder management, and cross-functional leadership skills.
- Strong analytical thinking, problem-solving abilities, and comfort working in evolving and ambiguous environments.
Preferred Qualifications
- Experience building enterprise administration, governance, identity and access management, security, compliance, or audit-related products.
- Background in business intelligence platforms, analytics tools, or data-centric software products.
- Experience designing and delivering customer-facing APIs for analytics, reporting, or data access use cases.
Benefits
- Competitive salary package with a target compensation range of $160,000–$215,000 CAD equivalent, based on experience, location, and qualifications.
- Performance-based bonus opportunities.
- Comprehensive health and wellness benefits.
- Fully remote work environment with flexibility and autonomy.
- Opportunity to work on innovative AI-powered and data-driven products at enterprise scale.
- High visibility and ownership within a strategic product area.
- Collaborative, cross-functional, and mission-driven work culture.
- Career growth opportunities within a rapidly evolving product organization.
- Inclusive workplace committed to equal opportunity and providing reasonable accommodations throughout the hiring process and employment lifecycle.