This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, SaaS Agentic Experiences, Joist based in Canada.
This role sits at the intersection of product strategy, AI-enabled workflows, and real-world field service operations for small businesses. You will lead the evolution of a widely used invoicing and job management platform into a next-generation, agent-assisted SaaS experience. The focus is on designing intelligent, human-in-the-loop workflows that reduce manual effort for contractors while improving speed, accuracy, and payment outcomes. You will operate in a fast-paced, experimentation-driven environment where ambiguity is expected and innovation is constant. The role requires strong product instincts, deep user empathy, and the ability to translate AI capabilities into practical, trustworthy experiences. You will collaborate closely with engineering, design, and platform teams to shape scalable, impactful solutions used by hundreds of thousands of small business users.
Accountabilities:
- Define and drive the product vision and roadmap for agent-assisted field service management workflows, ensuring alignment with user needs and business objectives.
- Own end-to-end product delivery across key areas such as jobs, scheduling, customer communications, and payments, from discovery through launch and iteration.
- Lead customer discovery efforts including interviews, usability testing, and ongoing feedback loops to deeply understand contractor workflows and pain points.
- Design and optimize human-in-the-loop experiences for AI-driven actions, ensuring reliability, trust, and usability in real-world conditions.
- Prioritize initiatives based on customer impact and business outcomes, using data-driven frameworks to guide trade-offs and decisions.
- Run experiments to validate hypotheses, accelerate learning, and continuously improve product performance and user experience.
- Partner cross-functionally with engineering, design, and platform teams to deliver high-quality, scalable solutions.
Requirements:
- 5+ years of product management experience, ideally in B2B SaaS environments.
- Strong understanding of SMB workflows, particularly in trades, construction, or field service industries (a strong advantage).
- Proven experience shipping product experiments and iterating based on data and user feedback.
- Solid grasp of SaaS product metrics, performance drivers, and growth levers.
- Ability to influence and align cross-functional teams including engineering, design, and go-to-market stakeholders.
- Strong analytical and problem-solving skills with excellent prioritization capabilities in complex environments.
- Experience with product and analytics tools such as Jira, ProductBoard, Amplitude, Optimizely, Looker, or similar platforms.
- Excellent communication skills with the ability to engage both technical teams and senior leadership effectively.
- Comfort working in fast-paced, ambiguous, and evolving product environments.
Benefits:
- Competitive base compensation ranging from approximately $140,000 to $170,000 CAD annually (varies based on experience and location).
- Flexible work arrangements (remote, hybrid, or in-office depending on preference and location within Canada).
- Flexible time off policy supporting work-life balance.
- Annual wellness stipend and comprehensive wellness-focused benefits.
- Registered Retirement Savings Plan (RRSP) with 4% company match.
- Opportunity to work on cutting-edge AI-powered product experiences in a high-impact SaaS environment.
- Occasional travel opportunities for collaboration and team engagement.