About the Client
A fast-growing, owner-operated residential real estate business on the Gulf Coast manages roughly 100 long-term rental properties. The owners are licensed real estate professionals who currently handle leasing, tenant relations, rent collection, and maintenance in-house. They seek scalable support to streamline operations so they can reduce 12-hour days and focus on acquiring more properties.
Why does this role exist?
This role exists to relieve the owners from time-intensive, recurring property management work—especially rent collection and maintenance coordination—so operations run smoothly during Central Time business hours. By taking ownership of tenant communications, delinquency follow-ups, and vendor scheduling inside TurboTenant and via the client’s phone system, you’ll reduce operational bottlenecks. The objective is to increase on-time collections, speed up maintenance resolution, and create capacity for growth.
Rent collection and delinquency management
- Monitor TurboTenant daily for payments, reconcile statuses, and flag discrepancies
- Proactively follow up with late tenants via calls/texts/emails; send late/eviction notices per client guidance and local procedures
- Maintain a clear tracker of promises-to-pay and outcomes
Tenant communications and service
- Answer and triage inbound tenant calls via the client’s phone system; route emergencies appropriately during business hours
- Respond to inquiries and service requests with clear, empathetic, and professional communication
- Provide bilingual coordination when possible (Spanish nice-to-have; translation tools acceptable)
Maintenance coordination and vendor management
- Dispatch and schedule handymen/plumbers/electricians; confirm access, scope, and timelines
- Track work orders end-to-end in TurboTenant or shared tracker, including photos/progress and cost details
- Follow up on open tickets until completion; escalate issues early when risks arise
Records, systems, and reporting
- Keep accurate logs of payments, fees, notices, and maintenance expenses
- Prepare daily email summaries and weekly roll-ups of collections, delinquencies, and open/closed tickets (copy the owner’s wife as needed)
- Maintain vendor lists, rate cards, and feedback for continuous improvement
Compliance and process excellence
- Prepare/send appropriate notices (late, pay-or-quit, eviction-related) using client-approved templates and instructions
- Protect data privacy, follow Fair Housing principles, and document all communications for auditability
- Recommend process tweaks to reduce cycle time, especially during the first 15 days of each month
Required:
- Proven recent experience in residential property management or supporting a property manager
- Hands-on experience with rent collection follow-ups, tenant communications, and coordinating maintenance vendors
- Excellent written and spoken English; confident, professional phone demeanor
Your superpowers are...
- Technical: TurboTenant or similar PM software; vendor scheduling; ticket/work-order tracking; basic bookkeeping/expense tracking; Google Sheets/Excel; phone system etiquette; documentation with photos/proof
- Communication: Clear, empathetic tenant communications; de-escalation and conflict resolution; timely follow-through; concise written updates
- Work style: Proactive, self-reliant, highly organized, detail-focused, and ownership-minded; anticipates needs and closes loops without being asked
- Bonus: Spanish fluency (helpful for ~10% of tenants) and familiarity with Gulf Coast or similar residential markets
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
You should apply if...
- You thrive in a fast-paced environment with peak volume in the first 15 days of the month and stay calm under pressure
- You’re energized by making outbound calls, resolving tenant issues, and coordinating multiple vendors simultaneously
- You take initiative, manage your own priorities, and consistently deliver on-time results with minimal supervision
- You care about accuracy, documentation, and doing the right thing for both tenants and owners, escalating when legal or safety issues arise
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday–Friday, 8:00 am–5:00 pm CST
Compensation:
- $7 per hour
- No benefits package included
