Location: Remote – Guatemala (Guatemala City), Honduras, Philippines, Colombia, Argentina, Peru
• Employment Type: Full-time
• Schedule: Monday to Friday 8:00 a.m. – 6:00 p.m. CST
• Experience Level: 3–5 years
• Language Requirement: Advanced English (C1 – minimal accent)
**Role Overview **
• We are seeking a highly skilled Quality Assurance Specialist to oversee, evaluate, and continuously improve the quality of processes, services, and customer interactions across the organization. This role plays a critical part in ensuring compliance with internal standards, client requirements, and best industry practices.
**** Key Responsibilities ****
• Conduct quality evaluations through audits, monitoring, and systematic performance reviews.
• Analyze processes, products, and customer interactions to ensure adherence to quality standards.
• Document findings, prepare detailed quality reports, and present insights to stakeholders.
• Identify gaps, deviations, and non-compliance with policies, procedures, and quality frameworks.
• Recommend and monitor corrective and preventive actions to enhance efficiency and performance.
• Track improvement initiatives and validate their effectiveness over time.
• Collaborate with Operations, Training, and Leadership teams to improve overall performance.
• Support the development and updating of quality manuals, procedures, and evaluation criteria.
• Maintain accurate documentation, quality metrics, trend analyses, and KPIs.
• Ensure compliance with internal guidelines, regulatory requirements, and client expectations.
**Required Qualifications **
• 3–5 years of experience in Quality Assurance, Quality Control, Process Analysis, or QA leadership roles (mandatory).
• Solid knowledge of quality methodologies (ISO standards, Six Sigma, QA frameworks, or similar).
• Strong proficiency in Excel, Google Sheets, dashboards, and data analysis tools (mandatory).
• Advanced English level (C1) with clear communication and minimal accent (mandatory).
• Proven ability to interpret policies, procedures, and evaluation criteria accurately.
• Excellent documentation and professional writing skills.
• Strong organizational, analytical, and communication abilities.
• Ability to manage multiple evaluations simultaneously in a fast-paced environment.
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