Labor Specialist, Retail Operation & Services

WHO YOU’LL WORK WITH

This role will be leaned on as the functional expert within Retail Operations for the use of the scheduling systems, managing labor cost to meet payroll budgets and operational assessments. You will be responsible to deliver deep dive analysis, manage workload planning and partner with finance to create store labor budgets.

WHO WE ARE LOOKING FOR

We are looking for a Labor Specialist. You need to have strong communication skills to become the hub of cross functional work. Leading communication in meetings with cross-functional teams such as retail team, finance team and Asia Pacific Latin America (APLA) will be required. To improve areas around labor and operational excellence, we are looking for a candidate who can help us find issues and work on problem solving proactively. Analysing skills and presentation skills are required to convince teams to drive projects and lead changes. This position will require learning towards scheduling and forecasting tools so you will need to have interest towards technology as well.

• A minimum of 2 years directly relevant work experience such as retail management, retail operations, or finance experience & project management

• Bachelor’s degree or equivalent combination of education, experience or training. Note: One of the following alternatives may be accepted: High School +3-5 yrs.
• Proficiency in Word, PowerPoint or Keynote, and advanced expertise in Excel.
• Store management or corporate experience in an operations capacity with general understanding of workforce management solutions (scheduling and forecasting tools).
• Strong communications, time management, stakeholder management & influencing skills
• A passion for NIKE – our products, our brand and our mission

WHAT YOU’LL WORK ON

You will power the athletes in our stores who power the consumer experience by optimizing the integrated programs, platforms and procedures that bring the consumer and athlete journeys to life. You will drive operational excellence and consistency by partnering with the store leaders to monitor and drive operations in store.

• Focus on driving continuous improvement in our stores around labor scheduling, operational excellence & ongoing training for store teams
• Maintain budget and expense control, particularly with regard to payroll, labor scheduling and labor systems. 
• Partner with the Finance team to determine budget and the Field Leadership team to hold stores accountable.
• Keep current on store scheduling and labor management systems and their functionality and drive day-to-day administration of Operational systems (Workforce Management, Operational Excellence) to ensure our tools remain up-to-date and optimized.
• Be on point to implement new scheduling, staffing, workload planning and operational initiatives, capabilities & programs
• Identify friction points and partner with Asia Pacific Latin America (APLA) Retail Operations team to improve processes and practices.
• Oversee day-to-day operational systems to ensure optimization, while representing the voice of the field to shape future operations programs
• Ensure seamless store operations by supporting and responding to day-to-day operational needs