Senior Housekeeper (Permanent)

Senior Housekeeper-1

Key Responsibilities:

• Clean assigned properties meticulously.
• Supervise staff to maintain service quality.
• Monitor and guide housekeepers in maintaining dress and grooming standards.
• Address performance issues promptly and ensure seamless service.
• Manage property set-ups, during-stay services, and departure cleaning.
• Support and train new starters during their probation period, ensuring they are fully equipped to meet standards and expectations.
• Liaise with other departments and external suppliers.
• Ensure security protocols are followed by contractors and visitors.
• Report maintenance issues and manage laundry and inventory processes.
• Ensure any personal items left in properties are dealt with appropriately.
• Responsible for placing food and supplies orders through the Housekeeping Office.
• Assist with all client requests.
• Maintain housekeeping equipment and place food orders as needed. Check deliveries to ensure quantity and quality are correct and report any discrepancies/quality issues.
• Ensure all communication devices are functioning.
• Uphold a strict code of conduct and confidentiality. 
• Comply with all Health and Safety regulations.
• To be flexible with working a rotating shift including weekends and Bank Holidays.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Able to speak and understand English (Essential)
• Experience in professional housekeeping and ability to handle the physical demands of the role (Desirable)
• Safe handling of hazardous chemicals training (Desirable)
• NVQ Level 2 in Cleaning, valid UK driver's license (preferably manual) (Desirable)
• Valid UK driver’s license, preferably manual (Desirable)