Supervisor, Retail Operations

Lucasmuseum · Los Angeles

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. 
 
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.  

POSITION SUMMARY

Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures. 

The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions. 

RESPONSIBILITIES

  • Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff 

  • Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance 

  • Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution 

  • Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift 

  • Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards 

  • Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls 

  • Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency 

  • Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness 

  • Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store 

  • Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices 

  • Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner 

  • Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards 

  • Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods 

  • Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support. 

QUALIFICATIONS

  • 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand 

  • High school diploma or GED equivalent required 

  • Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required 

  • Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows 

  • Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred 

  • Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives 

  • Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards 

  • Strong organizational skills, attention to detail, reliability, and operational follow-through 

  • Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively 

  • Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment 

  • Flexibility to work weekends, holidays, evenings, and special museum events 

  • Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members. 

  • Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values 

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