Account Solution Engineer

Do you enjoy turning ideas into working solutions and learning by building? As an Account Solution Engineer on our Austria team, you'll partner with Account Executives to help customers solve real business challenges using AI, Data, and CRM. You'll focus predominantly on the mid-market, where momentum lives and decisions move quickly, while also supporting Enterprise projects across the team. The environment is fast-moving and varied: you work across the full Salesforce portfolio, with direct access to decision makers and early responsibility for shaping how customers build confidence in their path forward.

What You'll Do

• Lead Discovery: Run discovery sessions to understand customer root causes and map them to Salesforce capabilities.
• Design and Demo: Build and present solution concepts and demonstrations linked to clear business outcomes.
• Co-create Solutions: Build on the Salesforce platform alongside customers and our Builder Teams.
• Coordinate the Solution Cycle: Work with your Account Executive and specialists across the portfolio to keep the customer experience cohesive and outcome-focused.
• Build Trust: Explain Salesforce's value clearly to audiences ranging from hands-on users to senior decision makers.
• Support Pipeline Generation: Contribute to customer workshops, briefings, and industry events.
• Grow the Craft: Share what you learn openly and help evolve how Solution Engineering is practised in the age of AI.

Required Qualifications

• 1–3 years in a role where technology and process meet, such as innovation, consulting, or a presales-adjacent position.
• A genuine interest in building, and curiosity for how solutions work behind the scenes.
• Ability to explain complex topics simply and present clearly to a range of audiences.
• Awareness of how systems connect (APIs, data flows, or integration concepts), with the ability to sketch simple architectures to reason about solutions.
• Business-fluent German and professionally proficient English for customer-facing work.
• Curious, driven, and comfortable in a fast-paced environment where you take initiative and learn by doing.

Preferred Qualifications

• Hands-on interest in prototyping through low-code tools, AI agents, or coding assistants.
• Curiosity for how AI is reshaping discovery, prototyping, and the way companies automate their processes.
• Familiarity with the Austrian mid-market landscape and its buying dynamics.
• Exposure to CRM, CX, or Service platforms, including Salesforce or other business applications.

Additional Job Description Summary

Why This Work Matters

Mid-market customers are often making high-leverage decisions about how they grow, differentiate, and serve their own customers. Your role is to help them make those decisions with confidence. You translate problems into clarity, design what "good" could look like, and co-create solutions customers can believe in. Increasingly, this happens side by side with customers and our Builder Teams, as Solution Engineering shifts toward co-creation.

What Success Looks Like

Success is when a customer feels understood, sees a future they want to move toward, and gains the confidence to take the next step, because you helped make the path clear. You don't just demo technology; you help customers act on it.

The Builder Mindset We're Looking For

We're looking for someone who wants to help shape how Solution Engineering is done in the age of AI. AI is changing how discovery, storytelling, prototyping, and value translation happen. We want someone who explores new ways of working, tests what's possible, and helps turn those experiments into repeatable practice. This is a team that builds and learns together, and shares openly so everyone grows faster. If you get energy from helping build the future of the craft, you'll feel at home here.

What Makes Mid-Market Different

Mid-market is where momentum lives. You work with customers who move quickly, test ideas early, and value clarity over theory. You gain direct access to founders and senior decision makers, and you see the impact of your work faster. The variety of use cases builds real versatility and accelerates your mastery. You'll also step into Enterprise projects across the team, giving you exposure to larger, more complex environments as you grow.

How We Help You Grow

We develop Solution Engineers, not only product expertise. You learn how to shape solutions, not just configure demos. You'll practise in safe environments like demo gyms and discovery dojos, and receive coaching that builds judgment and confidence. You are not expected to arrive ready. You are expected to grow into readiness.

A Note from the Hiring Manager

We challenge ideas, not people. We operate with curiosity, openness, and ownership, and we invest in your development. If you want to learn by building, gain momentum early in your career, and co-create meaningful solutions with customers, you'll thrive here.