Lead Account Solution Engineer

Overview of the Role

Are you ready to shape the digital future of the Austrian Market? As a Lead Account Solution Engineer on our Austria team, you'll partner with enterprise customers to turn their business challenges into high-impact Salesforce solutions — acting as a trusted technical advisor and strategic co-pilot to your Account Executive. You'll focus predominantly on Enterprise customers while also working across all segments, helping balance capacity in a growing Austrian market and a vibrant, expanding team.

What You'll Do

• Advise Strategically: Partner with your Account Executive to develop account strategy and co-create business-driven solutions.
• Lead Discovery: Run discovery sessions to identify customer pain points, then co-create solutions on the Salesforce platform together with the customer and our Builder Teams.
• Deliver the Vision: Build and present customized demos, architectural concepts, and compelling value propositions tailored to customer challenges.
• Build Trust at All Levels: Clearly articulate Salesforce's value to everyone from IT administrators to C-level executives.
• Orchestrate the Team: Coordinate extended Solution Engineering resources to deliver multi-cloud solutions.
• Represent Salesforce: Participate in marketing and partner events.
• Gradually build a specialisation: Develop deep expertise in key target industries of the Austrian market.
• Elevate the Team: Mentor peers, engage in internal training programs, and stay ahead of emerging technologies — especially AI and Agentforce.

Required Qualifications

• 8+ years of professional experience in roles where technology meets business outcomes, such as presales, solution engineering, consulting (including in-house consulting), or software delivery in complex enterprise environments. We equally value experience built on the customer side, or in in-house roles with strong exposure to customer-centric functions such as Sales, Sales Strategy, or Service.
• A genuine interest in building, backed by a proven track record of applying technology to solve real business problems. You enjoy moving from understanding a challenge to shaping a working solution with the customer.
• Strong understanding of digital transformation and CX trends, and the ability to translate this into various industry contexts.
• Proven ability to translate customer needs into a compelling vision and roadmap.
• Solid communication, presentation, and relationship-building skills with strong executive presence.
• Empathetic listener with a laser focus on customer success.
• Fluent German and English.
• Willingness and ability to travel.
• Relevant Bachelor's degree or equivalent work experience.

Preferred Qualifications

• Experience with CRM, CX, or Service platforms, including Salesforce or other leading business applications, whether gained in-house, on the customer side, or from a vendor or consulting role.
• Familiarity with AI agent platforms, and an understanding of how AI is reshaping automation and business processes within companies.

Additional Job Description Summary Why This Work Matters Austria customers are navigating complex decisions about digitalization, process improvement, and growth. Your ability to capture the C-Suite's mind share and translate technology into business outcomes will directly fuel their transformation — and ours. Increasingly, this means co-creating solutions side by side with customers and our Builder Teams, as Solution Engineering shifts toward co-creation and consumption. What Success Looks Like Success is when a customer at any level — from IT staff to C-level — feels understood, sees a compelling vision, and takes the next step. You don't just demo technology; you create memorable experiences that build lasting trust. The Mindset We're Looking For We're looking for a curious, empathetic, and people-oriented thinker who gets energy from solving complex problems and sharing knowledge. You think strategically, communicate clearly, and are passionate about technology and continuous learning. If you love being the first to understand how and why things work — and helping others see it too — you'll feel right at home here. Why This Team & How We Help You Grow You'll join a collaborative, diverse team that thrives on mentorship, professional development, and a healthy work/life balance. We invest in your growth — expanding your knowledge in emerging tech, Agentforce, and Data solutions — while you bring the process and industry expertise and presales passion. A Note from the Hiring Manager We challenge ideas, not people. We operate with curiosity, openness, and integrity — and I invest in your development. If you're passionate about technology and ready to help customers in the Austrian market reimagine their future with Salesforce, I'd love to talk.