Sr. Solution Engineer, Professional Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Solution Engineer, Professional Services in Canada.

In this role, you will act as a trusted technical advisor helping customers successfully implement, integrate, and scale complex communication solutions within their applications. You will guide clients through the full post-sales journey, from onboarding and discovery to implementation, optimization, and go-live. The position blends solution architecture, technical consulting, and hands-on implementation support in a fast-paced SaaS environment. You will work closely with engineering, product, customer success, and support teams to ensure smooth deployments and long-term adoption. A key part of your impact will come from translating customer requirements into scalable, best-practice technical designs. This is a highly collaborative and customer-facing role where your expertise directly accelerates product value and customer success.

• Lead technical discovery sessions with customers to understand business requirements, workflows, integration needs, and technical constraints
• Design and recommend scalable solution architectures aligned with platform best practices and customer goals
• Support customers throughout onboarding, implementation, validation, optimization, and production launch phases
• Provide hands-on technical guidance during configuration, testing, troubleshooting, and deployment activities
• Identify and mitigate technical risks, dependencies, and blockers across customer implementations
• Collaborate with Product and Engineering teams to communicate customer feedback, feature gaps, and technical escalations
• Contribute to Statement of Work creation, effort estimation, and delivery planning activities
• Maintain clear documentation, implementation notes, and project status updates across engagements
• Develop reusable assets such as templates, playbooks, and best practices to improve delivery efficiency
• Partner cross-functionally with Sales, Customer Success, Support, and Engineering to ensure successful outcomes

Requirements:

• 3–7 years of experience in Solution Engineering, Technical Consulting, Professional Services, or Solution Architecture roles
• Strong experience working with APIs, OAuth, webhooks, and SaaS or cloud-based integrations
• Proven ability to lead customer-facing technical discussions and communicate complex concepts clearly
• Experience with implementation methodologies, onboarding processes, and enterprise solution delivery
• Strong troubleshooting skills across distributed systems and integration environments
• Ability to manage multiple customer projects simultaneously in fast-paced environments
• Strong organizational, planning, and project management capabilities
• Comfortable working independently while collaborating across cross-functional teams
• Bachelor’s degree in Computer Science, Engineering, or related field is a strong plus

Benefits:

• Total On-Target Earnings between CA$100,000 and CA$145,000 (base + variable compensation)
• Competitive commission structure with additional equity opportunities
• Fully remote work flexibility within Canada
• Opportunity to work with leading SaaS and developer-focused technologies
• Strong cross-functional exposure across product, engineering, and customer teams
• Career growth opportunities in a high-impact, customer-facing technical role
• Collaborative and fast-paced environment focused on innovation and technical excellence