About the Role:
This is a hybrid role based in our central Austin office, with a minimum of 3 days/week on-site.
We're looking for a Renewals Manager to join our growing Customer Success organization. In this role, you'll own a high-velocity book of renewal business across our SMB and mid-market customer segments, working closely with Account Executives, Customer Success Managers, and Finance to ensure customers renew on time and at the right value. The reports directly to the Director of Customer Success Management. This is a great opportunity for someone early in their SaaS career who is excited about customer retention, data-driven selling, and working in a fast-paced, technical environment.
You Will:
Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
Lead commercial conversations with customers around contract terms, pricing, and multi-year options
Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team
Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time
Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate
Continuously improve renewal processes, playbooks, and templates to scale the program
You Have:
5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets
Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations
Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment
Nice to Have:
Experience in a technical SaaS, open source, cloud infrastructure, or developer tools company
Familiarity with data streaming, Kafka, or AI/ML infrastructure concepts
Exposure to renewal-specific tools such as Gong, ChurnZero, or Clari
Startup or pre-IPO experience
U.S. base salary range for this role is $105,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. We strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.