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Updated 2026-06-16 19:00 UTC·© 2025–2026 RoleSuite
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Customer Success Manager, SMB, Google Cloud

Google · Sunnyvale, CA, USA

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $108000 - $155000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of customer-facing experience in Customer Success, Technical Account Management, or Consulting within the SaaS, Cloud, or technology sector.
  • Experience building repeatable customer journeys, operational processes, or adoption playbooks from the ground up (demonstrating a "builder" and systems-thinking mindset).
  • Experience driving adoption, expansion, churn prevention and managing initiatives in a consumption-based or usage-driven business model.

Preferred qualifications:

  • MBA or Master’s degree in a Management, Technical, or Engineering field.
  • Direct experience leveraging or solving complex business problems using generative AI and agentic tools (e.g., Google Gemini, etc.).
  • Strong technical acumen with experience supporting API products, AI/ML solutions, and cloud data products (e.g., BigQuery, cloud data warehouses, and analytics tools).
  • Experience managing a high-velocity portfolio of accounts, demonstrating the ability to balance scaled (one-to-many) programmatic outreach with strategic, high-touch customer engagements.

Sales pay context

Based on 5,335 disclosed Sales salaries on RoleSuite, the role pays a median of $118K/year, with most offers between $81K and $170K (10th–90th percentile: $65K–$236K).

This posting lists $108K–$155K, above the $118K market median.

See the full Sales salary breakdown →
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